Amazon Connect launches in South Africa
Amazon Web Services (AWS) officially launched its cloud-based contact center solution called Amazon Connect in South Africa.
AWS Country Manager Chris Erasmus said that this launch helps local businesses “provide consistent, responsive, and personalized support to their customers, no matter where their agents or customers are.”
He explained that “Amazon Connect contact centers can be set up and configured in minutes, and agents only need a headset and an internet connection to get started.”
The cloud-based contact center solution includes a built-in machine learning to save agents time and enable businesses to deliver natural, efficient, and personalized customer experiences with just a few clicks, organizations can automate interactions, understand customer sentiment and enable operations self-service.
It also offers services at a lower cost than traditional contact center systems.
This news comes after global tech giant Amazon opened several new job vacancies in the country, ranging from customer support to management positions.
