Atento appoints three new executives as part of its reorganization
Business Process Outsourcing (BPO) firm Atento reorganizes its regional structure by switching from five regions to three to optimize the efficiency of its operations and improve proximity and service to its customers.
As part of this, the firm recently appointed three new executives namely Sergio Ribeiro Passos as the company’s new Chief Financial Officer (CFO), Dimitrius Oliveira as President of the South America Region, and Cathrine Jooste as Chief Customer Officer (CCO) and Regional Director of the North America Region.
This appointment aims to strengthen Atento’s position in the outsourcing industry and to continue supporting its growth strategy in key markets.
Atento CEO Carlos López-Abadía comments that “these three appointments will continue to implement improvements in Atento’s business in our three key regions, guaranteeing the same vision and approach to customers, while ensuring the best CX service suited to the needs of each market and industry.”
Commenting on the company’s new structure, López-Abadía stated that it will allow the firm “ to continue to improve efficiencies with a better ongoing cost structure.”
