Bill Gosling Outsourcing acquires MattsenKumar

ONTARIO, CANADA — Canada-based Bill Gosling Outsourcing (BGO) has acquired MattsenKumar (MK), a provider of contact center and back-office services based in India.

The acquisition will offer a comprehensive suite of Business Process Outsourcing (BPO) services to clients across various industries. The move combines BGO’s expertise in delivering customer experience solutions with MK’s competence in third-party quality, data analytics, and innovation. 

“We are excited to join BGO and become part of a leading global player in the customer experience segment. BGO’s complementary services and geographic footprint will provide us the opportunity to expand our relationships and provide additional value to our long-tenured customers,” said MattsenKumar CEO Mike Mattsen.

Management of both BGO and MK have retained significant ownership stakes in the combined organization. 

“Mike, and his business partner Aarati Kumar, will continue to run our Indian business, while joining Bill Gosling Outsourcing as shareholders,” explained BGO Chief Executive Officer Dave Rae. 

The financial terms of the transaction were not disclosed.