Converge to expand call centers to Pampanga
Fiber internet provider Converge ICT Solutions, Inc. will be expanding its call center operations in Pampanga to meet the growing demand for its services.
The expansion will be conducted through its partner company Universal Access and Systems Solutions, Inc. (UAS Solutions).
UAS Solutions has a new site in New Street, Balibago, and expanded its seat allocation in ComClark, Clark Freeport Zone in Angeles City.
“With the recent expansion, UAS will grow its agent seats to over 1,000 or a year-on-year increase of about 80% by the end of the year. As of end-March 2022, UAS reported a response rate of 98% from its call center agents,” Converge noted.
Converge CEO Dennis Uy said, “Since 2020, we have tripled our customer service teams and embarked on a multi-million digital transformation project to refine our processes and make the customer journey as seamless and convenient as possible.”
Uy added that widening their PH footprint will also give “much needed employment” in the province of Pampanga.
The company’s network has reached over 12 million homes as of the first three months of 2020, reaching a household coverage of 47%.
