Datamatics opens new customer support center in Pasig
MANILA, PHILIPPINES — Indian global digital technologies, operations and experience management firm Datamatics recently opened a customer support center in Pasig City.
During the inauguration, India’s ambassador to the Philippines Shambhu Kumaran acknowledged the strong business relationship between Philippines’ and India’s information technology (IT) and business process outsourcing (BPO) industries.
“The IT & BPO story between India and the Philippines is one that mutually reinforces each other. This “Connected Growth” story over the past 2 decades is a partnership of great trust and confidence. Both countries have a positive relationship that unites people, technology and culture. I would like to congratulate Datamatics on this new spurt of growth,” he said.
Datamatics vice chairman and chief executive officer Rahul Kanodia meanwhile highlighted the company’s “healthy growth” and the Digital Experiences business being the “shining star” in its journey.
“We started our operations in [the] Philippines 4 years back. That has played a strategic role in our joint growth story. I am happy to launch the new facility which will deliver superior customer experience to our global clients. Our innovative IP products, future-fit technology solutions, deep-in-digital expertise combined with customer centricity of the Philippines’ BPO industry, places us in a strong position to drive digital transformation for companies and growth in the Philippines,” Kanodia said.
Meanwhile, Contact Center Association of the Philippines (CCAP) chairman Mitch Locsin said, “the partnership between India and the Philippines joins both countries in a growth story.”
Celeste Ilagan, senior vice president of the Information Technology & Business Process Association of the Philippines (IBPAP) described the partnership as a signal for the continued growth for Datamatics and the IT/ BPM Industry.
“We are an industry that significantly contributes to the development of this country and places Philippines on the world map for professional services,” Ilagan said.
