DDC FPO launches new customer service suite
Global Business Process Outsourcing (BPO) provider for the freight industry DDC FPO launched its new customer service suite called Customer Care.
The new offering is developed to resolve customer issues and drive sales success for its transportation and logistics partners in more than 30 languages.
The Customer Care program is designed to turn the average customer lifecycle into a long-term relationship-building funnel and revenue driver while removing the burdens of recruiting and onboarding staff in-house.
According to DDC Senior Vice President of Client Experience Donna Kintop, the struggle to find and secure inside sales and customer service talent that is reliable, dedicated, and affordable is all too common.
She added that their new solution will help their partners save “about two-thirds of their workforce expenses.”
Customer Care from DDC solves for staffing, spending, and other issues – including territories and time zones limitations, as well as labor elasticity during seasonal peaks and valleys.
Ground parcel and LTL delivery provider GLS-US, one of the DDC’s clients, is already reporting enhanced customer service with the Customer Care suite.
GLS-US Vice President of Solutions Joe Bartone said that the new solution “empowers GLS to meet growing customer expectations and build long-term business relationships at scale.”
