Five9 hailed as Conversational AI in the Intelligent Contact Center leader 

CALIFORNIA, UNITED STATES — Intelligent cloud contact center provider Five9 was recently named a Leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center 2023.

In a press release, Aragon Research Globe said that Five9’s strengths in omnichannel, no-code Intelligent Virtual Agents (IVA) development and seamless handoff between IVAs and live agents helped put the firm at the top of their list.

Jim Lundy, Founder and CEO of Aragon Research, said, “Five9 has continued to make AI, automation, and analytics part of its core product strategy, and its march to be a global provider is seeing success.”

The company’s “focus on IVA platform, market expansion into Europe, and white glove implementation service are helping it continue to win new customers and retain existing ones.”

Aragon Research’s acknowledgment comes on the heels of Five9’s announcements of a new European research and development hub in Portugal and the launch of its new product capabilities.

According to the firm’s EVP for Product Management Callan Schebella, “Five9 is honored to be identified as a leader in providing conversational AI for the contact center.”

“We believe this acknowledgment reflects the success of our vision to deliver solutions that make AI persistent throughout the customer and agent experience, along with tools that make it easier for contact center teams to build, deploy, train and derive insights from the AI and the data that feeds it.”