Five9 and Pindrop launch AI-powered contact center security integration
GEORGIA, UNITED STATES — Cloud contact center provider Five9 has unveiled an “industry-first” native integration with Pindrop, incorporating advanced authentication and fraud detection capabilities into its Intelligent CX Platform.
This collaboration brings Pindrop’s Passport and Protect solutions to Five9’s Contact Center as a Service (CCaaS) platform, streamlining security for voice interactions.
Enhanced security features
The integration brings Pindrop’s Passport and Protect solutions directly to Five9’s platform. These tools offer multi-factor authentication and advanced speaker verification, analyzing callers’ voice traits, device characteristics, and behavioral patterns to prevent fraudulent activities.
The new SIPREC integration replaces the previous BYOC approach, streamlining the authentication process for customers using Five9 Telco.
“We’re excited to partner with Five9 and announce this new integration,” said Rahul Sood, Chief Product Officer at Pindrop.
“This is a natural evolution in our cooperation with Five9. Customers can enjoy improved protection and enhanced Pindrop utilization without the hassle of independent carrier involvement.”
Five9 is excited to announce our industry-first native integration with @Pindrop, inviting customers to leverage Pindrop’s top-tier fraud prevention with faster deployment and increased protection. 🤝
Learn more: https://t.co/kMcw56QSPY#PartnerPowered #CX #AI pic.twitter.com/AeiuAdLiRQ
— Five9 (@Five9) November 7, 2024
Growing need for voice protection
This partnership comes at a crucial time as voice-based fraud attempts continue to rise. Recent studies show a 245% year-over-year increase in AI-generated deepfakes, making voice authentication increasingly critical for contact centers.
“Identity authentication is paramount to delivering trusted digital communications. As a recognized leader in fraud protection, Pindrop is an important solution to give organizations confidence in every voice call,” said Jake Butterbaugh, SVP of Global Partners, Five9.
“By establishing a preferred integration path with Pindrop, our joint customers can deploy Pindrop even faster than before and protect themselves against bad actors.”
Five9, headquartered in San Ramon, California, employs over 2,600 people worldwide and serves more than 3,000 enterprise customers. Meanwhile, Pindrop, based in Atlanta, generates approximately $64 million in annual revenue with 292 employees and protects major banks and retailers worldwide.
