Global call center AI Market size to grow by $4.1Bn by 2027
The global call center AI Market size is expected to grow by $4.1Bn by 2027 at a Compound Annual Growth Rate (CAGR) of 21.3% during the forecast period according to a report by ReasearchAndMarket.com.
The services segment is projected to grow at a higher CAGR during the forecast period. This growth can be attributed to the need for determining the time and cost required to install the solution that requires fully managed call center AI services. Call center AI solutions guarantee the strengthening of customer relationships resulting in increased first call resolution rate and improved customer experience.
Moreover, the cloud segment, predictive call routing segment, BFSI segment and the social media segment are also expected to hold a bigger market size and increase the CAGR for the forecast period.
IT BPO companies see cloud development to be attractive. Currently, cloud-based call center AI solutions enable business operations to improve employee productivity and save operational expenditure, thus gaining traction in the years to come.
