ibex named CX Outsourcing Leader
WASHINGTON D.C., UNITED STATES — Business Process Outsourcing (BPO) provider ibex was recently named as a Customer Experience Outsourcing Services Leader in Latin America by consulting firm Frost & Sullivan.
Commenting on the good news, ibex CEO Bob Dechamt said that the recognition is a “direct result of our unique agent-first culture, award-winning Wave X technology platform, and relentless focus on delivering amazing customer experiences for our clients.”
“As companies around the world, especially digital-born and new economy brands, look to optimize their CX for the digital world, ibex has become a partner of choice for world-class solutions that enhance customer satisfaction and retention and boost revenue,” Dechant added.
Frost & Sullivan ranked ibex a Leader based on its “innovative service portfolio and high adoption rates among its customer base.” It also recognized ibex as one of the fastest-growing companies in Latin America and the Caribbean, supporting U.S. clients from its facilities in Jamaica, Nicaragua, and Honduras.
“ibex has emerged as a CX Leader thanks to its innovative Wave X platform and strong expertise in digital and automation solutions,” said Frost & Sullivan Industry Principal for Customer Experience Sebastian Menutti.
Frost & Sullivan’s Frost Radar measures CX companies based on performance in terms of growth and innovation. ibex was hailed as a CX market leader for the second year in a row.
ibex landed at the 599th spot in the Outsource Accelerator’s (OA) Global Outsourcing Firm (BPO) Index.
