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News » Jamaica’s BPO workforce surges 44% post-pandemic

Jamaica’s BPO workforce surges 44% post-pandemic

Jamaica BPO workforce surges
Photo from Jamaica Global Online

KINGSTON, JAMAICA — Around 62,000 Jamaicans now work in the business process outsouring (BPO) industry, said Senator Aubyn Hill, Minister of Industry, Investment and Commerce. 

This marks a significant 44% increase from the pre-pandemic figure of 43,000. 

During his address at the Jamaica Business Reform Forum, Hill emphasized the importance of productivity in driving the country’s growth. 

“Increased productivity is the single most important factor which will drive growth in this country. We can’t duck it.”

He also attributed the US$1 billion revenue surge in the BPO sector to enhanced productivity among the workforce.

To further boost productivity and growth, Hill highlighted the collaborative efforts between the Jamaica Promotions Corporation (JAMPRO) and the BPO sector in training employees. 

“I want export, (and) growth, but we can’t do it unless we become more productive, so we train,” he stated.

This initiative resulted in the training of 509 supervisors and managers in the BPO sector last year.

The minister’s remarks underscore the government’s commitment to fostering a skilled workforce to maintain the momentum of one of the country’s burgeoning industries. 

Jamaica is also on a bid to become the premier outsourcing destination in the Latin America and Caribbean region. Last year, the nation revealed its revamped outsourcing brand at the Outsource to Latin America and the Caribbean Global Digital Services (O2LAC) Summit to attract potential service buyers and suppliers.

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