News » Jamaica’s BPO sector rebounds to pre-COVID-19 level

Jamaica’s BPO sector rebounds to pre-COVID-19 level

Jamaica's BPO sector rebounds to pre-COVID-19 level

Jamaica’s business process outsourcing (BPO) sector has rebound to its pre-COVID-19 level, amid the ongoing pandemic.

“These measures have helped to secure the jobs of about 43,000 employees within the sector and allow foreign exchange earnings. Thus, the sector has rebounded from temporary declines during 2020 to return to pre-covid numbers,” said Jamaican Prime Minister Andrew Holness.

He noted that the work-from-home initiative used by industry players has allowed for stability as well as to keep workers safe through the pandemic.

Holness added that the Jamaica Promotions Corporation (JAMPRO), through its skills development program, has placed Jamaicans on a pathway to upgrade their skills and provide higher-value services to the BPO sector and transition up the value chain.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.