Jamaica’s business process outsourcing (BPO) sector has rebound to its pre-COVID-19 level, amid the ongoing pandemic.
“These measures have helped to secure the jobs of about 43,000 employees within the sector and allow foreign exchange earnings. Thus, the sector has rebounded from temporary declines during 2020 to return to pre-covid numbers,” said Jamaican Prime Minister Andrew Holness.
He noted that the work-from-home initiative used by industry players has allowed for stability as well as to keep workers safe through the pandemic.
Holness added that the Jamaica Promotions Corporation (JAMPRO), through its skills development program, has placed Jamaicans on a pathway to upgrade their skills and provide higher-value services to the BPO sector and transition up the value chain.