Japan-based BPO transcosmos to use Avaya’s CCaaS
Business Process Outsourcing (BPO) giant transcosmos will be implementing Avaya’s OneCloud Contact Center as a Service (CCaaS) solution to enhance its customer experience and agent productivity.
According to the Japanese-based firm, they have adopted the platform alongside Google Cloud’s Contact Centre AI to create a program that is the “first of its kind” in the country.
Avaya International President Nidal Abou-Ltaif said that their company’s platform provides “advanced virtual agents, which deliver intuitive and natural conversational interactions, with no agent intervention required, across any touchpoint.”
The contact center solution gives agents real-time contextual information while they’re dealing with a customer query, which causes customers to not frequently repeat themselves every time they call.
The partnership with these two firms will be displayed on Avaya’s GITEX conference showcase in Dubai later this month.
