News » raises $125M in recent Series C funding, to work with Zoom raises $125M in recent Series C funding, to work with Zoom raises $125M in recent Series C funding, to work with Zoom

Contact center workforce platform raised $125 million in a recent Series C funding round. This new fund will be used to continue building out the company’s technology and to move into more markets.

According to CEO Swapnil Jain, they aim to target the “dreadful experiences” that tend to be the norm when it comes to contact center engagements.

Venture capital company SoftBank Vision Fund is the leading investor of in this round. Videoconferencing giant Zoom was also added to the investors, alongside previous supporters Menlo Ventures, Scale Venture Partners, and Nexus Venture Partners, among others. has now raised a total of $213 million and is reportedly valued at $304 million.

Despite Jain declining to give details on what they will be doing with Zoom, online newspaper TechCrunch reported that this may be connected to Zoom’s recently launched contact center solution.

Jain stated that this will be the company’s first time to work with video analytics, “although it’s too early to say what value we will get from analyzing all that.”

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.