News » Philippine BPO: The Game Changer

Philippine BPO: The Game Changer

Philippine BPO: The Game Changer

An outsourcing choice should be a long-term decision. Seized and applied correctly, Business Process Outsourcing (BPO) to the Philippines can be a game-changer.

Outsourcing business processes can help with business’s financial security, which was the main motivation behind most outsourcing decisions. 

But the real advantages of outsourcing come from the benefits provided by specialist providers who can focus on customer support, leaving the business to focus on its core competencies.

“Today the decision must be customer-focused. While savings, and significant savings at that, are still possible, low-cost providers are unlikely to provide the quality required. Focusing on the customer needs and experience means that the chosen BPO provider has to be able to provide a seamless, world-class experience across all customer touchpoints. It goes without saying that premium support comes at a cost. But paying a few pounds more per hour for a premium BPO can spell the difference between success and failure, especially in an offshore environment,” said Ralf Ellspermann, CEO of PITON-Global.

Read more here.

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.