R1 RCM confident with PH expansion
Revenue cycle management company R1 RCM is confident that its newly-opened office in the Philippines will bring more growth to the company.
Just recently, the United States-based firm announced its first hires in the country who will undergo a six-week training program to familiarize them with the US healthcare industry.
According to R1 Program Management Office Senior Director Troy Sholar, “We want to create that perfect patient experience and drive that across every aspect of anything that’s not clinical.”
“When we think about health care, we think about the care that’s provided by the clinicians. Everything outside of that care is where we’re really focused. What we do is try to make sure that our strategy and our approach not only in this patient experience center, but also the solutions that R1 foot forward into the market,” he added.
The Business Process Outsourcing (BPO) sector in the Philippines surpassed its target growth in 2021 as mobility restrictions caused by the COVID-19 pandemic are eased. With this increase, R1 is optimistic of its entry in the Philippines and the choice of the country as its latest growth center.
Globally, R1 has about 28,000 employees, and the Philippines office is looking at employing 1,000 more this year.
In a statement, the firm disclosed that its training program includes “passion and compassion.” The new hires will have to understand that the patient may have called the hotline a last resort, meaning that they have exhausted all efforts to reach a healthcare provider. In this scenario, R1 will have to use the “compassion” card in dealing with callers.
The first of five waves of an extensive training program includes HR onboarding sessions, professional ethics, US (United States) cultural awareness sessions, and hands-on training on R1’s proprietary tools.
