Replicant raises $78Mn in a Series B funding round
Call center automation software vendor Replicant raised $78 million in a Series B funding round led by growth equity firm Stripes with participation from Salesforce Ventures, Omega Venture Partners, IronGrey, Norwest and Atomic.
According to a report from TechCrunch, the company’s post-money valuation is now at $550 million.
Replicant co-founder and CEO Gadi Shamia said that they are planning to use their new capital “to ramp up investment in our customer success team to onboard new customers.”
Specifically, Shamia explained that they are planning to double their research and development team this year, increase their marketing investments, and launch additional professional development program for the employees.
Replicant’s call center software provides clients with call summaries and measures trends like overall customer satisfaction, average handle time, competitor mentions, defective products and upsell opportunities.
They also have a library of prebuilt components that customers can utilize to design conversation flows using a visual editor.
Recently, Replicant added support for new languages and conversational capabilities — such as holding on the line, repeating information “conversationally”, and matching a customer’s response against a database.
Shamia stated that Replicant’s core competitive advantage “is the rich and varied data we’ve amassed from tackling more than 30 million customer service calls across industries and use cases.”
