Sigma Connected expands into U.S. debt collection market

BIRMINGHAM, UNITED KINGDOM — Sigma Connected Group, a British outsourcing company specializing in customer contact and debt collection services, has officially expanded its operations to the United States, marking a significant step in its global growth strategy. 

This move into the U.S. follows the group’s successful launch in Australia in 2021.

With its inaugural launch, Sigma Connected US LLC has already secured its first two American clients. Services for these clients will be provided through the group’s established operations in Cape Town, South Africa. 

This strategic decision leverages the group’s expertise in offering effective ‘white label’ services across various sectors, including financial services, telecommunications, energy, and retail.

Furthermore, Sigma Connected has appointed John Moody as Vice President of Collections and Recoveries. With over two decades of industry experience, Moody will focus on expanding the group’s U.S. client base and sales, working closely with Ben Jones, the Group’s Chief Commercial Officer. 

“Launching Sigma Connected into the [U.S.] market is the next natural step in our global expansion and follows our 2021 move into Australia. We are already in the process of onboarding two new US clients and we are building on that by hiring John who, as an industry expert, fully understands the debt collection market and the solutions organizations need to overcome their challenges,” said Jones.

Sigma Connected recently announced the appointment of Susan Young as the Director of Insurance Services to deepen its presence in the insurance sector.

Founded in 2011, the company has over 5,000 employees in the United States, Australia and the United Kingdom. In 2016, Sigma Connected was acquired by Digicall Group, a business process and incident management outsourcing firm.

According to Crunchbase, Sigma Connected’s revenue range is estimated to be between $10 million and $50 million.