Sitel Academy aims to train 15K jobseekers this year
MANILA, PHILIPPINES — Sitel Academy, an upskilling program created by outsourcing firm Sitel, is looking to train 15,000 job seekers who want to enter the IT-BPM industry this year.
According to Sitel Academy Director and Sitel Philippines’ Talent Acquisition Head Rowel Villalobos, their 2023 goal also includes hiring about 8,000, or 20%, of their trainees.
“Graduates of the program are free to explore employment in other BPO companies. Sitel Academy contributes to the industry by enhancing professionalism, institutionalizing best practices, and maintaining a high standard of knowledge and skills among IT-BPM workers,” he added.
The academy had partnered with over 70 active partners in the local government sector and academe to strengthen its mission. In 2022, out of the 16,700 people it trained, 6,045 were hired.
In the near future, Sitel Academy is planning to implement new courses that will help improve talent acquisition, focusing on best-in-class applicant experience, speeding up the hiring process, and applicant retention.
Sitel is an expert in the field of customer experience management and a part of the OA Source Partner Program. The firm also ranked 36th on the Time Doctor OA500, an index of the world’s top 500 outsourcing firms and a vital tool in assisting the BPO decision-making community.
