Sprinklr, Twilio to create the next generation of contact center
Unified customer experience management (Unified-CXM) platform Sprinklr is collaborating with customer engagement platform Twilio to create the next generation of contact centers.
By integrating Twilio voice and SMS technology with Sprinklr Modern Care, customers can now gain access to a comprehensive, cloud-based platform for true omnichannel customer care.
Matt Rogers, Vice President of Market Development at Twilio said that the partnership Sprinklr Modern Care will allow “businesses to drive stronger customer satisfaction by delivering personalized customer experiences at scale and every step of the journey.”
The integration of Twilio’s technology within Sprinklr Modern Care enables customers to achieve new successes in customer experience while saving money for operations.
Powered by the most advanced, proprietary AI engine for the enterprise, Sprinklr Modern Care analyzes billions of conversations across 30+ digital channels like social, messaging, in-app, live chat, and email – and now voice.
Their global clients can integrate their contact center operations with digital care to engage on the channels customers prefer, identify intent and sentiment, and route customers to the right support — all in real-time.
Sprinklr Founder and CEO, Ragy Thomas said that combining Twilio’s leading infrastructure with Sprinklr services will allow them to “offer digital-first care that will help improve satisfaction, limit risk, and reduce cost” in operations.
