Startek introduces new leadership
Global customer experience (CX) solutions provider Startek recently announced new leadership with the appointment of Bharat Rao as Global chief executive officer (CEO) and Ronald Gillette as Strategic Advisor and Head of Business Transformation.
According to Startek, Rao will continue to lead Startek companies including a joint venture based in the Middle East. He will also serve as director of the Startek boards.
“I am proud to take the helm as we continue to invest in high-growth transformation platforms and harness the power of digital and brand experience to develop the next generation of CX solutions.” Rao said.
Rao has previously held senior positions at Credit Suisse, ING Bank and PwC. He has been active across the outsourcing industry, including in BPaaS (Business Process as a Service), SaaS (Software as a Service), BPO (Business Process Outsourcing) and outsourced software development.
Meanwhile, as Strategic Advisor and Head of Business Transformation, Gillette will be providing his professional expertise to steer Startek to becoming a company that employs leading-edge technology. This will further improve the quality of Startek’s CX services.
Gillette has a 30-year experience in the outsourcing industry, including roles at EDS, Ernst & Young, Deloitte Consulting, Accenture, ACS, Xerox and WNS.
Gillette holds an MBA in Finance from Marymount University, Arlington, Virginia and a Bachelor of Engineering from the United States Military Academy (USMA), West Point, New York.
“The appointment of Ron Gillette as Strategic Advisor and Head of Business Transformation demonstrates our commitment to the Startek strategic aims and to building long-term, digital-first partnerships with our clients.” Rao said.
