Teleperformance tops Twimbit’s CX BPOs list
Global digitally integrated business services group Teleperformance has been named as the top Customer Experience (CX) Business Process Outsourcing (BPO) firm by leading market research company Twimbit.
The annual list examines the global outsourcing industry with an emphasis on customer experience across six pillars, providing benefits to all stakeholders including clients, employees, suppliers, communities, and shareholders.
The market research firm noted that Teleperformance’s proprietary learning programs that prioritize employee care and engagement made it a leading CX company across the industry.
Twimbit Founder and CEO Manoj Menon said that the outsourcing provider’s people care benchmarks for an excellent employee experience enable the company “to deliver the best of global resources to meet the needs of demanding global clients.”
Teleperformance Chairman and CEO Daniel Julien stated that the research “validates our employee experience approach for both work from home and facilities based staff all around the world…”
