DesignRush names top call centers in April

FLORIDA, UNITED STATES — B2B marketplace DesignRush recently named the top 15 call center companies that help organizations increase loyalty and client retention by providing high-quality customer support. 

According to the firm’s study, the best call center companies this April include: 

• Omnie, a live chat, automated customer support, and survey management provider.
• O.H. Predictive Insights, a market research and data analytics firm. 
• Connempathy – customer Support, IT Desk Support, inbound Sales and more
• Mars, a call center company  
• Survience, a research and expert networking organization.
• Transvalores, a customer support, data entry, and financial consulting expert 
• WOW24-7, a call center, email and live chat support outsourcing firm.
• STAFFVIRTUAL, an outsourcing and back-office services provider.
• SupportYourApp, a call center and tech support outsourcing company. 
• Modo Modo Agency, an operational and international communications firm 
• Premier BPO, a back office processing, IT outsourcing, and contact center provider.
• CIENCE Technologies, an outbound/inbound SDR and data solutions expert.
• Aidey, a back office, and virtual receptionist provider.
• Martal Group, an appointment setting, sales, and lead generation company.
• SSR Techvision, a call center and business development agency. 

Citing a Salesforce survey, DesignRush said that 88% of customers believe the experience organizations provide is as important as their product/service offerings.

The study added that better customer service — emphasizing excellent support, trust, loyalty, and retention — is a key reason why 71% of consumers switched brands at least once in 2021. 

WOW24-7, SupportYourApp, and Premier BPO are subscribed to the OA Source Partner Program, a powerful tool that helps BPO firms with marketing, sales, and business intelligence. The program also co-promote