transcosmos Korea receives COPC certification for excellent service

SEOUL, SOUTH KOREA — Business Process Outsourcing (BPO) provider transcosmos Korea recently earned COPC certification for the fifth straight year, underscoring its commitment to superior customer service. 

The COPC certification validates transcosmos Korea’s rigorous operational management based on international standards. First launched in 1996, the COPC CX framework is now globally recognized and used by contact centers in over 70 countries.

To gain recertification, transcosmos Korea demonstrated excellence across key performance indicators including customer satisfaction, revenue growth, service quality, and cost optimization.

Additionally, transcosmos Korea led South Korea’s BPO industry with over 60 COPC-certified experts. These professionals are trained to enhance customer experiences while optimizing costs and sales.

According to a press release, transcosmos Korea will continue investing in its workforce and operations to uphold global service standards. 

This focus enables the company to consistently deliver exceptional customer service for clients.