UJET launches AI-modeled interaction design
Cloud contact center provider UJET, Inc introduced its advanced AI-guided customer service operations that leverage hundreds of thousands of customer insights to drive enhanced customer experience (CX) capabilities and automated virtual agent responses.
UJET COO Vasili Triant said, “Contact center demand is rising as labor shortages continue. As a result, wait times are longer than ever, service is suffering, and customers are rightfully irritable. AI can and should take on a more prominent role to keep businesses running smoothly and customers happy.”
“Our latest AI technology holds immense potential to transform organizations and, when designed correctly, can dramatically improve experiences, enhance efficiency, raise productivity, and drive growth,” he added.
UJET’s AI-modeled Interaction Design for Virtual Agents helps companies identify the most common customer needs, informed by large-scale AI insights directly from customers, and then automates their resolution without consuming countless staff hours.
Leveraging conversational AI and machine learning powered by Google’s CCAI Insights, UJET architects a contact center’s optimization roadmap to unlock human and machine capabilities.
Dave Michels, principal analyst and founder of TalkingPointz Research, said, “This use of conversational AI focuses more on overall CX rather than just automation.”
