News » US BPO exposed for unethical staff treatment

US BPO exposed for unethical staff treatment

US BPO exposed for unethical staff treatment

US-based BPO company Arise Virtual Solutions, which hires customer support agents for clients like Airbnb, Amazon, Apple, and eBay, has been exposed for unethical staff treatment. 

In a piece by nonprofit newsroom ProPublica, Arise was revealed to ask applicants to pay for home office equipment and background checks, perform unpaid training and customer service work. The company is also reported to underpay employees (one employee had a $96.12 single paycheck).

This is in contrast with the offshore contact center industry, particularly the Philippines. The Philippine business process outsourcing (BPO) industry, for the past decades, is proud to say that they treat their staff better than the US agencies.

Philippine offices are known to provide full-time jobs, conducive working conditions, incentives and bonuses, and a safe environment to all employees.

Further, to learn more about the article and Arise Virtual Solutions, Outsource Accelerator CEO Derek Gallimore interviewed Ariana Tobin, the piece’s investigative journalist. You can listen to the informative discussion in the Outsource Accelerator Podcast.

Read more here. 

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.