Vergent partners with TCN
Fintech lending platform Vergent is partnering with the comprehensive cloud-based call center platform TCN to provide a communications tool integration that will more easily connect lenders with borrowers via the Vergent platform.
In a statement, Vergent said that they aim to leverage TCN’s omnichannel communication platform to streamline loan communications, creating better experiences for its lenders and their borrowers.
Through this collaboration, lenders and borrowers will be able to select their preferred method of communication – phone, SMS, emails, chat tools, and more – making the lending experience more customized to everyone’s needs.
Vergent CEO Scott Putnam said, “TCN’s omnichannel communications technology gives our lenders and their borrowers greater flexibility when communicating and allows for better access to important loan information.”
TCN Executive VP of Operations Darrin Bird added that their services will work across all active Vergent accounts to send borrowers loan payment reminders through their preferred channels, decreasing the rate of delinquent customers.
