Webhelp’s outsourced CX expands to Israel
JERUSALEM, ISRAEL — Business Process Outsourcing (BPO) firm Webhelp officially launched its outsourced customer experience (CX) program, The Nest, in Israel.
Described as a support to global startups, The Nest offers various services — such as omnichannel customer engagement, recruitment, B2B and B2C sales support, KYC, and payment support — to help scale up their teams internationally and improve their CX operations.
“In a world where profitability is the main indicator of startups’ operational quality, it is very important to minimize operational risk,” said The Nest by Webhelp Israel Head Kobi Shmerler.
“Proper outsourcing greatly reduces the financial and operational risks of setting up local operations and opening new international markets.”
Shmerler added that The Nest allows startups and scale-ups to leverage “Webhelp’s extensive international experience in customer engagement, support, sales, digital content, and payments.”
Launched in France in 2018, the program already supports dozens of the most dynamic startups, including Ankorstore, Lydia, Swile, Dream Games, on all their customer experience (CX) needs and in over 80 languages. The program also experienced a 400% growth from 2021 to 2022.
The Nest’s Israel launch comes after Webhelp’s merger with outsourcing giant Concentrix. The deal is slated to close at the end of the year.
Pre-merger, Concentrix and Webhelp landed on the #12 and #63 spots on the Time Doctor OA500, an index of the world’s top 500 outsourcing firms and a vital tool in assisting the BPO decision-making community.
