{"id":52325,"date":"2022-08-02T16:24:12","date_gmt":"2022-08-02T08:24:12","guid":{"rendered":"https:\/\/news.outsourceaccelerator.com\/?p=52325"},"modified":"2022-08-02T16:24:12","modified_gmt":"2022-08-02T08:24:12","slug":"new-customer-service-robot-to-help-improve-aboitizs-operations","status":"publish","type":"post","link":"https:\/\/news.outsourceaccelerator.com\/new-customer-service-robot-to-help-improve-aboitizs-operations\/","title":{"rendered":"New customer service robot to help improve Aboitiz\u2019s operations"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">A robot that can consolidate high-volume data from various sources and generate accurate and actionable reports was launched within Aboitiz Power Corp. (AboitizPower). This is set to help improve the company&#8217;s customer service and overall business operations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Visayan Electric System Operations Supervisor Gratz Redoble, this new tech will cut the processing time of more than 200,000 customer records from over 10 hours to less than 30 minutes \u2014 bringing a 95% improvement in company performance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The robot was created during Aboitiz\u2019 Robotic Process Automation (RPA) boot camp by a team member from Cebu-based distribution utility Visayan Electric.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AboitizPower Corporate Branding and Communication Unit Head Janelle Jacinto explained that the RPA Bootcamp trained team members from the conglomerate\u2019s various business units with some participants having minimal to no experience or knowledge in information technology or IT.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aside from the customer service robot, Jacinto added that all 23 boot camp-developed robots brought down turnaround and processing schedules across participating teams by an average of 50%. This helped teams save time, money, and effort, as well as giving them more time to do value-adding work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AboitizPower VP for Innovation and Digital Transformation Chat Balita said that they intend to transform the organization into a progressive and digital workplace by nurturing the culture of innovation and &#8220;digital citizenship.&#8221;<\/span><\/p>\n<p><a href=\"https:\/\/www.manilatimes.net\/2022\/08\/01\/business\/top-business\/aboitiz-develops-robots-for-customer-service\/1852949\" target=\"_blank\" rel=\"noopener noreferrer nofollow external\" data-wpel-link=\"external\"><span style=\"font-weight: 400;\">Read more here.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A robot that can consolidate high-volume data from various sources and generate accurate and actionable reports was launched within Aboitiz [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":52326,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[200],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - 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