{"id":53297,"date":"2022-09-23T15:49:37","date_gmt":"2022-09-23T07:49:37","guid":{"rendered":"https:\/\/news.outsourceaccelerator.com\/?p=53297"},"modified":"2022-09-23T15:49:37","modified_gmt":"2022-09-23T07:49:37","slug":"sutherland-files-lawsuit-against-bpo-rival-sitel","status":"publish","type":"post","link":"https:\/\/news.outsourceaccelerator.com\/sutherland-files-lawsuit-against-bpo-rival-sitel\/","title":{"rendered":"Sutherland files lawsuit against BPO rival Sitel"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Business Process Outsourcing (BPO) firm Sutherland Global Services filed a lawsuit against its industry rival Sitel Operating Corporation for alleged claims of stolen trade secrets and the loss of at least one major client.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to court filings, Sutherland claimed that Sitel \u201cconspired\u201d with their former employees for trade secrets, resulting in the latter acquiring an advantage while competing for at least one contract with a major customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While left unnamed by the two firms, the customer was identified by an alleged source as telecom giant T-Mobile.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An article by <\/span><i><span style=\"font-weight: 400;\">Nearshoreamericas<\/span><\/i><span style=\"font-weight: 400;\"> wrote that the contract that Sitel allegedly won using confidential trade information from Sutherland would have been worth at least US$50 million a year for voice services and \u201ca big sales component.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The number could climb to hundreds of millions, depending on how long the contract runs and considering potential payout increases for performance and managed volume.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sutherland\u2019s complaint speaks only of damages \u201cwell over US$75,000\u201d and asks for \u201ctemporary and permanent injunctive relief and monetary damages in an amount to be determined at trial.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Two former Sutherland employees, Ratul Sengupta and Keith Lee, and former Sitel Americas CEO Mike Small are listed as defendants in the lawsuit alongside Sitel.<\/span><\/p>\n<p><a href=\"https:\/\/nearshoreamericas.com\/sutherland-alleges-sitel-is-responsible-for-millions-in-stolen-business\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow external\" data-wpel-link=\"external\"><span style=\"font-weight: 400;\">Read more here.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business Process Outsourcing (BPO) firm Sutherland Global Services filed a lawsuit against its industry rival Sitel Operating Corporation for alleged [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":53298,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[201],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - 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