{"id":53367,"date":"2022-09-27T14:32:13","date_gmt":"2022-09-27T06:32:13","guid":{"rendered":"https:\/\/news.outsourceaccelerator.com\/?p=53367"},"modified":"2022-09-27T14:32:13","modified_gmt":"2022-09-27T06:32:13","slug":"bangladeshs-bpdp-inks-call-center-contract-with-digicon-technologies","status":"publish","type":"post","link":"https:\/\/news.outsourceaccelerator.com\/bangladeshs-bpdp-inks-call-center-contract-with-digicon-technologies\/","title":{"rendered":"Bangladesh\u2019s BPDP inks call center contract with Digicon Technologies"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">State-owned Bangladesh Power Development Board (BPDP) signs an agreement with private firm Digicon Technologies Limited to build a call center to deliver customer service to 3.60 million BDBP clients for the next two years.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under the contract, Digicon Technologies Limited will build the call center within the next three months in Biduyt, Bhaban in Dhaka with its duties to be implemented by January 1, 2023.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe call center and its system must be user-friendly, and there should be a unique number for all the entities in the power sector to lodge complaints,\u201d Digicon Managing Director Wahidur Rahman Sharif said, urging BDBP to initiate the integration of all other call centers of other power distribution companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIt\u2019s impossible to keep in mind different numbers of different entities as other distribution entities already set up their separate call centers,\u201d he added.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Digicon Technologies will operate the system to four distribution zones \u2013 Chattogram, Sylhet, Mymensingh, and Cumilla. In the meantime, it will also develop the necessary software and train up manpower.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/thefinancialexpress.com.bd\/national\/over-360m-bpdb-consumers-to-get-integrated-call-centre-1664126445\" target=\"_blank\" rel=\"noopener noreferrer nofollow external\" data-wpel-link=\"external\"><span style=\"font-weight: 400;\">Read more here.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>State-owned Bangladesh Power Development Board (BPDP) signs an agreement with private firm Digicon Technologies Limited to build a call center [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":53368,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[201],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bangladesh\u2019s BPDP inks call center contract with Digicon Technologies - 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