{"id":54402,"date":"2022-11-22T15:57:33","date_gmt":"2022-11-22T07:57:33","guid":{"rendered":"https:\/\/news.outsourceaccelerator.com\/?p=54402"},"modified":"2022-11-22T15:57:33","modified_gmt":"2022-11-22T07:57:33","slug":"gccs-bpo-market-to-exceed-2bn-by-2025","status":"publish","type":"post","link":"https:\/\/news.outsourceaccelerator.com\/gccs-bpo-market-to-exceed-2bn-by-2025\/","title":{"rendered":"GCC\u2019s BPO market to exceed $2Bn by 2025"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The Business Process Outsourcing (BPO) market in the Middle East, particularly in the countries within the Gulf Cooperation Council (GCC), could surpass $2 billion by 2025, said consulting firm Strategy&amp;.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a newly-released study, Strategy&amp; said that the region\u2019s outsourcing industry has a significant growth opportunity in the next few years as it is currently growing by 10% annually.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cCompanies are now offering more value-added services, and increasingly sophisticated technologies are automating many traditional BPO functions,\u201d the report stated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, Strategy&amp; also stated that BPO providers in the GCC region need to \u201cmature and scale up\u201d their operations to sustain their growth.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThese firms will need to decrease their focus on cost optimization, and instead seize the chance to offer value-added services.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A more skilled workforce will also be needed to make up for the new generation of BPO workers in the Middle East. For BPO providers, Strategy&amp; suggested focusing on training existing talent, talent acquisition, and a value proposition that retains top performers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cAlthough the GCC\u2019s BPO industry is smaller than it should be, industry leaders can reach the necessary scale by investing in technology and talent, elaborating new business models, and changing their mindset to develop business and form vital partnerships,\u201d the report concluded.<\/span><\/p>\n<p><a href=\"https:\/\/www.strategyand.pwc.com\/m1\/en\/strategic-foresight\/sector-strategies\/technology\/high-growth-opportunity.html\" target=\"_blank\" rel=\"noopener noreferrer nofollow external\" data-wpel-link=\"external\"><span style=\"font-weight: 400;\">Read more here.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Business Process Outsourcing (BPO) market in the Middle East, particularly in the countries within the Gulf Cooperation Council (GCC), [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":54403,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[201],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - 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