{"id":55632,"date":"2023-01-24T13:23:53","date_gmt":"2023-01-24T05:23:53","guid":{"rendered":"https:\/\/news.outsourceaccelerator.com\/?p=55632"},"modified":"2023-01-24T13:24:00","modified_gmt":"2023-01-24T05:24:00","slug":"contact-center-ai-market-to-grow-by-18-yoy","status":"publish","type":"post","link":"https:\/\/news.outsourceaccelerator.com\/contact-center-ai-market-to-grow-by-18-yoy\/","title":{"rendered":"Contact center AI market to grow by 18% yoy"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">LONDON, UNITED KINGDOM \u2014 Market research firm Technavio estimates the global contact center artificial intelligence (AI) market to grow by 18.83% year-on-year (YOY) in 2023.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Technavio cites the rising adoption of cloud-based call centers, necessity to improve CRM for effective revenue generation, and the increased demand for web self-service as the major drivers for the market\u2019s growth.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, the report notes integration issues between front-end and back-end knowledge bases, lack of information security and protection, and chatbots replacing manual work as some of the key challenges.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The call center AI market size is estimated to grow by US$2.72 billion from 2022 to 2027 at a CAGR of 22.42% according to Technavio.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In 2017, the call center AI market was valued at US$947.32 million. From a regional perspective, North America held the largest market share, valued at US$324.46 million.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>LONDON, UNITED KINGDOM \u2014 Market research firm Technavio estimates the global contact center artificial intelligence (AI) market to grow by [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":55611,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[201],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact center AI market to grow by 18% yoy - Outsource Accelerator<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact center AI market to grow by 18% yoy - Outsource Accelerator\" \/>\n<meta property=\"og:description\" content=\"LONDON, UNITED KINGDOM \u2014 Market research firm Technavio estimates the global contact center artificial intelligence (AI) market to grow by [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/\" \/>\n<meta property=\"og:site_name\" content=\"Outsource Accelerator\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/outsourceaccelerator\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-24T05:23:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-24T05:24:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/app2690.cloudwayssites.com\/wp-content\/uploads\/2023\/01\/4-3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"JM Nualla\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jmnualla\" \/>\n<meta name=\"twitter:site\" content=\"@outsourceaccel\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"JM Nualla\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/\"},\"author\":{\"name\":\"JM Nualla\",\"@id\":\"https:\/\/news.outsourceaccelerator.com\/#\/schema\/person\/52dcb398e0b5f91d1cd6a7d8406cf8f6\"},\"headline\":\"Contact center AI market to grow by 18% yoy\",\"datePublished\":\"2023-01-24T05:23:53+00:00\",\"dateModified\":\"2023-01-24T05:24:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/\"},\"wordCount\":144,\"publisher\":{\"@id\":\"https:\/\/news.outsourceaccelerator.com\/#organization\"},\"articleSection\":[\"Global\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/\",\"url\":\"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/\",\"name\":\"Contact center AI market to grow by 18% yoy - Outsource Accelerator\",\"isPartOf\":{\"@id\":\"https:\/\/news.outsourceaccelerator.com\/#website\"},\"datePublished\":\"2023-01-24T05:23:53+00:00\",\"dateModified\":\"2023-01-24T05:24:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"News\",\"item\":\"https:\/\/news.outsourceaccelerator.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact center AI market to grow by 18% yoy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/news.outsourceaccelerator.com\/#website\",\"url\":\"https:\/\/news.outsourceaccelerator.com\/\",\"name\":\"Outsource Accelerator\",\"description\":\"Outsourcing marketplace &amp; advisory\",\"publisher\":{\"@id\":\"https:\/\/news.outsourceaccelerator.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/news.outsourceaccelerator.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/news.outsourceaccelerator.com\/#organization\",\"name\":\"Outsource Accelerator\",\"url\":\"https:\/\/news.outsourceaccelerator.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/news.outsourceaccelerator.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/news.outsourceaccelerator.com\/wp-content\/uploads\/2022\/06\/outsource-accelerator-logo.png\",\"contentUrl\":\"https:\/\/news.outsourceaccelerator.com\/wp-content\/uploads\/2022\/06\/outsource-accelerator-logo.png\",\"width\":250,\"height\":250,\"caption\":\"Outsource Accelerator\"},\"image\":{\"@id\":\"https:\/\/news.outsourceaccelerator.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/outsourceaccelerator\/\",\"https:\/\/twitter.com\/outsourceaccel\",\"https:\/\/www.linkedin.com\/company\/outsourceaccelerator\",\"https:\/\/www.youtube.com\/@OutsourceAccelerator\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/news.outsourceaccelerator.com\/#\/schema\/person\/52dcb398e0b5f91d1cd6a7d8406cf8f6\",\"name\":\"JM Nualla\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/news.outsourceaccelerator.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/5494f32e243e4f61f9dab52be7d8afe3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/5494f32e243e4f61f9dab52be7d8afe3?s=96&d=mm&r=g\",\"caption\":\"JM Nualla\"},\"description\":\"JM Nualla is a Senior Business Journalist and Head of News and Public Relations at Outsource Accelerator. He is also concurrently the Managing Editor of the online magazine SubSelfie.com. Prior to joining OA, he was Senior News Producer at CNN Philippines, leading the production of the network\u2019s award-winning morning news and current affairs programs. He was also a Segment Producer of GMA Network\u2019s Special Assignments Team, producing special features and investigative reports for the network\u2019s newscasts.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/jmnualla\/\",\"https:\/\/twitter.com\/jmnualla\"],\"url\":\"https:\/\/news.outsourceaccelerator.com\/author\/jm-nualla\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Contact center AI market to grow by 18% yoy - Outsource Accelerator","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/","og_locale":"en_US","og_type":"article","og_title":"Contact center AI market to grow by 18% yoy - Outsource Accelerator","og_description":"LONDON, UNITED KINGDOM \u2014 Market research firm Technavio estimates the global contact center artificial intelligence (AI) market to grow by [&hellip;]","og_url":"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/","og_site_name":"Outsource Accelerator","article_publisher":"https:\/\/www.facebook.com\/outsourceaccelerator\/","article_published_time":"2023-01-24T05:23:53+00:00","article_modified_time":"2023-01-24T05:24:00+00:00","og_image":[{"width":1024,"height":512,"url":"https:\/\/app2690.cloudwayssites.com\/wp-content\/uploads\/2023\/01\/4-3.png","type":"image\/png"}],"author":"JM Nualla","twitter_card":"summary_large_image","twitter_creator":"@jmnualla","twitter_site":"@outsourceaccel","twitter_misc":{"Written by":"JM Nualla","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/#article","isPartOf":{"@id":"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/"},"author":{"name":"JM Nualla","@id":"https:\/\/news.outsourceaccelerator.com\/#\/schema\/person\/52dcb398e0b5f91d1cd6a7d8406cf8f6"},"headline":"Contact center AI market to grow by 18% yoy","datePublished":"2023-01-24T05:23:53+00:00","dateModified":"2023-01-24T05:24:00+00:00","mainEntityOfPage":{"@id":"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/"},"wordCount":144,"publisher":{"@id":"https:\/\/news.outsourceaccelerator.com\/#organization"},"articleSection":["Global"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/","url":"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/","name":"Contact center AI market to grow by 18% yoy - Outsource Accelerator","isPartOf":{"@id":"https:\/\/news.outsourceaccelerator.com\/#website"},"datePublished":"2023-01-24T05:23:53+00:00","dateModified":"2023-01-24T05:24:00+00:00","breadcrumb":{"@id":"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/app2690.cloudwayssites.com\/contact-center-ai-market-to-grow-by-18-yoy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"News","item":"https:\/\/news.outsourceaccelerator.com\/"},{"@type":"ListItem","position":2,"name":"Contact center AI market to grow by 18% yoy"}]},{"@type":"WebSite","@id":"https:\/\/news.outsourceaccelerator.com\/#website","url":"https:\/\/news.outsourceaccelerator.com\/","name":"Outsource Accelerator","description":"Outsourcing marketplace &amp; advisory","publisher":{"@id":"https:\/\/news.outsourceaccelerator.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/news.outsourceaccelerator.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/news.outsourceaccelerator.com\/#organization","name":"Outsource Accelerator","url":"https:\/\/news.outsourceaccelerator.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/news.outsourceaccelerator.com\/#\/schema\/logo\/image\/","url":"https:\/\/news.outsourceaccelerator.com\/wp-content\/uploads\/2022\/06\/outsource-accelerator-logo.png","contentUrl":"https:\/\/news.outsourceaccelerator.com\/wp-content\/uploads\/2022\/06\/outsource-accelerator-logo.png","width":250,"height":250,"caption":"Outsource Accelerator"},"image":{"@id":"https:\/\/news.outsourceaccelerator.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/outsourceaccelerator\/","https:\/\/twitter.com\/outsourceaccel","https:\/\/www.linkedin.com\/company\/outsourceaccelerator","https:\/\/www.youtube.com\/@OutsourceAccelerator"]},{"@type":"Person","@id":"https:\/\/news.outsourceaccelerator.com\/#\/schema\/person\/52dcb398e0b5f91d1cd6a7d8406cf8f6","name":"JM Nualla","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/news.outsourceaccelerator.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5494f32e243e4f61f9dab52be7d8afe3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5494f32e243e4f61f9dab52be7d8afe3?s=96&d=mm&r=g","caption":"JM Nualla"},"description":"JM Nualla is a Senior Business Journalist and Head of News and Public Relations at Outsource Accelerator. He is also concurrently the Managing Editor of the online magazine SubSelfie.com. Prior to joining OA, he was Senior News Producer at CNN Philippines, leading the production of the network\u2019s award-winning morning news and current affairs programs. He was also a Segment Producer of GMA Network\u2019s Special Assignments Team, producing special features and investigative reports for the network\u2019s newscasts.","sameAs":["https:\/\/www.linkedin.com\/in\/jmnualla\/","https:\/\/twitter.com\/jmnualla"],"url":"https:\/\/news.outsourceaccelerator.com\/author\/jm-nualla\/"}]}},"_links":{"self":[{"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/posts\/55632"}],"collection":[{"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/comments?post=55632"}],"version-history":[{"count":2,"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/posts\/55632\/revisions"}],"predecessor-version":[{"id":55634,"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/posts\/55632\/revisions\/55634"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/media\/55611"}],"wp:attachment":[{"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/media?parent=55632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/categories?post=55632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.outsourceaccelerator.com\/wp-json\/wp\/v2\/tags?post=55632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}