CXFO appoints new BPO Industry Council Chair

LONDON, UNITED KINGDOM — Industry body Customer Experience Foundation (CXFO) has announced Paula Kennedy Garcia as the new Chair of its BPO Industry Council. 

This appointment, effective immediately, marks the beginning of a two-year term for Kennedy Garcia, a seasoned leader known for her significant contributions to customer experience (CX) innovation.

Paula Kennedy Garcia’s extensive BPO background

With a career spanning over two decades, Kennedy Garcia has been at the forefront of CX innovation, holding senior positions across global BPO organizations. 

Her leadership and innovative solutions have not only propelled the industry forward but have also been recognized with numerous awards. 

“I am honored and excited to serve as Chair of the BPO Industry Council,” Kennedy Garcia stated, highlighting the council’s role as a collaborative platform for sharing experiences and addressing the industry’s evolving challenges.

“I look forward to chairing and coordinating the agenda to gain perspectives from organizations across the sector and insights that will contribute to delivering better CX for today’s customers.”

A new chapter for CXFO’s BPO Industry Council

Kennedy Garcia’s leadership is poised to drive the BPO Industry Council toward new directions, focusing on raising standards and tackling current issues to benefit organizations seeking practical and innovative customer experience strategies. 

Her appointment also signifies a new chapter for the BPO industry, one that promises to navigate new horizons and enhance the overall customer experience.

Under Kennedy Garcia’s leadership, the BPO Industry Council aims to explore the impact of artificial intelligence on the industry and enhance customer experience in the current market. 

She aims to leverage the council to gain insights from organizations across the sector and contribute to better CX for today’s customers.

Support from CXFO leadership

CXFO Chief Executive Keith Gait expressed his enthusiasm for Kennedy Garcia’s appointment, recognizing her as a champion of CX and a seasoned executive in global customer management. 

Gait emphasized the council’s potential to address pressing industry challenges and its role in providing innovative CX solutions.

“The council offers significant value to organizations looking for practical and innovative CX solutions. Paula will be instrumental in ensuring we continue to raise standards and focus on the issues at hand,” Gait added.