Outsourcing and BPO News | Outsource Accelerator

Only 4% of CHROs feel very prepared to lead AI-driven change

TTEC opens Volkswagen UK customer experience operation in Cairo

Philippine BPOs head to the provinces as Manila wages rise: PRIME

Jamaica eyes jail time for BPO staff who sell leads to scammers

281,000 legal immigrants set to lose Medicaid as cuts begin

In case you missed it

Future of work

AI creates more jobs than it cuts in India: Nomura

AI-exposed jobs see faster pay growth: Indeed

AI is making South Africa's call centers pricier

Disengaged workers cost the economy $10 trillion: report

U.S. firms rebrand AI layoffs as 'restructuring'

Greece to subsidize 90% of wages for remote hires in isolated areas

Mergers & acquisitions

Steel Knight Capital acquires AI recruiting firm TradeRunner

Mountaingate Capital exits Relevate Health

Wipro, Rubrik launch enterprise resilience as a service

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CloudFirst buys Forvis Mazars' IT and cyber managed services unit

Bluepass Capital invests in Sapporo BPO firm Marugoto

Infosys BPM adds an AI delivery hub in Philippines

Global news

Egypt, India deepen AI, outsourcing ties

Nigeria won't wait to sell its talent to the world: Tech4Dev founder

Philippines, U.S., Japan to host first Luzon corridor forum

AI is making South Africa's call centers pricier

Formix secures new Australian IT contracts for Sri Lanka

Tax perks not enough to save Philippines BPO: WTO