News - Outsource Accelerator

As AI rises in customer service, trust falls

Nigeria opens free BPO training for 50,000 youths

AI speeds prior auth but raises costs: PHTI

iQor opens a global gaming hub in Trinidad

U.S. enters a new era of constrained labor supply

In case you missed it

Future of work

Insurance industry races to transfer knowledge before boomers retire

UK looks to mandate biological sex for gender pay gap data

Record number of U.S. mothers working amid inflation, flexible work

Spain's digital nomad visa faces mixed reception one year later

Happiness drops as U.S. offices, AI, politics reshape work: expert

Job market confidence soars in 2025, job security rivals pay: Aerotek

Mergers & acquisitions

Cogito secures investment to enhance AI contact centers

Accenture expands AI reach with Denmark's Halfspace acquisition

Teleperformance partners with Kore.ai for AI-powered customer experience

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Ubiquity names new Corporate Development VP Akash Budhani

Wipro overhauls business structure to strengthen AI capabilities

Genpact opens new BPO center in Philippines' Bohol town, creating local jobs

Global news

EmpireOne Solutions holds recruitment drive

India’s BPO sector hiring dropped 17% in December

Indian state raises outsourced workers' pay by 37%

Labor shortages fuel Japan's field-service BPO boom

Kelly Services acquires RPO firm RocketPower

Five9 axes top executives as layoff wave, sale rumors intensify