News - Outsource Accelerator

Open Access pairs staff benefits sessions with livelihood training

Trump renews $100,000 H-1B fee for another year

Admin burden widens the physician burnout gap

InteLogix opens Egypt HQ after buying BPO Athear

DACH shoppers are wary of AI customer service

In case you missed it

Future of work

$103K H-1B fees may drive hiring to Africa

AI boosts productivity, but not workers' share: report

U.S. payrolls beat big with 162,000 August jobs

CX workforce budgets take a hit as AI spend rises

U.S. BLS revision erases hundreds of thousands of jobs

Automating entry-level jobs could backfire, MIT warns

Mergers & acquisitions

S&W names Emma Belsham to lead outsourcing teams

InteLogix opens Egypt HQ after buying BPO Athear

Lean Solutions Group acquires BPO SupportZebra

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Ashley Services buys a $162Mn labour-hire book

CRC Advisors buys Aberdeenshire accountancy BBKS & Co

Amplix acquires OneConnect to deepen tech advisory

Global news

Ghana's BOSAG targets 100,000 outsourcing jobs

Connext ranks no.6 among Hawaii's fastest growing companies

Formix launches a future-talent program for HR

Indian firms pledge Philippine expansion, including BPO

Pakistan call centers hit record $392Mn in exports: report

Philippine BPO calls AI threat real but manageable