Outsourcing and BPO News | Outsource Accelerator

UK minimum wage to rise 3.9% to $17.63 an hour from April 2027

Ethos Support names co-founder Anne Kirby chief executive

FCC's Carr praises AT&T pledge to bring customer care onshore

Outposter opens Vietnam operations, its fourth country

Newfoundland and Labrador paid Teladoc $23Mn for virtual care

In case you missed it

Future of work

UK minimum wage to rise 3.9% to $17.63 an hour from April 2027

DACH shoppers are wary of AI customer service

Ukraine labor code alternative would narrow parents' remote work

Connecticut employers must now disclose AI-linked layoffs

Agentic AI, not headcount, now drives CX

Amazon raises starting pay, adds new perks

Mergers & acquisitions

Salesforce to buy Braze for $5.66Bn in real-time marketing push

IBM buys U.K. cyber consultancy Logiq to expand defense work

Enhans raises $38Mn Series C to scale AI agent operating system

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Omilia raises $67Mn for its agentic CX platform

Wipro names Ujjwal Jyoti to lead its GCC practice

IT Solutions buys Detroit-area STACK Cybersecurity for AI, security

Global news

Ho Chi Minh City tops industrial investment goal with $5.7Bn

Philippine BPOs head to the provinces as Manila wages rise: PRIME

PEZA courts IT-BPM investors for Bicol as Inspiro eyes Naga

86% of top U.S. accounting firms now use offshore staff: IPA

Formix says employer of record coverage now spans 150 countries

Asia Pacific BPO deals jump 281% as AI drives record quarter: ISG