Outsourcing and BPO News | Outsource Accelerator

Amihan invests $1Mn to train up to 2,000 Filipino AI engineers

SUSE to cut about 10% of staff as CEO cites AI and automation

UPL staff costs fall 15% as roles shift to Pune, Mauritius hubs

Sopra Steria's MoD pension contract probed for possible breaches

Five9 to buy Level AI for $325Mn in cash to expand CX AI

In case you missed it

Future of work

Canva restructuring hits 1,271 staff, 22% of its workforce

20four7VA wins Best Small Business at 2026 BASA Awards

French telemarketing law hits Morocco, Tunisia call center jobs

WestJet call center workers vote to unionize over offshoring

Alloyed puts AI agents on client work, keeps people on exceptions

Robots pay off for just 300,000 U.S. jobs today, Anthropic finds

Mergers & acquisitions

Arintra raises $25Mn for autonomous medical coding

Qualfon opens Irving CX center with 700+ jobs for finance client

The Office Gurus buys Philippine BPO Select VoiceCom for $26.9Mn

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Bendigo Bank cuts 140 jobs in outsourcing push

MAYA Staffing buys Mirakyari operator to grow recruitment arm

Concentrix acquires GRC firm CastleHill

Global news

Pakistan builds $83Mn Islamabad tech park for 8,400 IT workers

FPT nine-month profit rises 17% as global IT signings jump 23%

Ireland fines Coinbase unit $3.6Mn over outsourcing oversight

TP opens 29th Philippine site in Pasay, adding 1,000+ jobs

Meghalaya's second Shillong tech park fills up days after launch

Zimbabwe courts Indian IT and BPO firms to build outsourcing hub