News - Outsource Accelerator

78% of employers are optimistic, workers are burning out: study

Impact Advisors Acquires Canopii to bridge payer-provider gap

Leadership inertia, not tech, blocks AI in the Philippines

AI preparedness gap hits frontline industries hardest in 2026

97% of Gen Alpha kids make purchasing decisions independently

Tech-enabled staffing firms command 20x in healthcare M&A

In case you missed it

Future of work

Amazon CEO: Return-to-office policy not a hidden layoff plan

Graduate underemployment hits 42.5% as entry jobs shrink: study

AI job anxiety peaks in tech, policy hubs, Zety reports

35% of U.S. workers believe that AI will replace them

Apple scouts for generative AI talent globally

Workplace battle shifts from office to flexible hours: JLL study

Mergers & acquisitions

Boomering promotes Peter Rea to Chief Innovation Officer

The Remote Group welcomes new Client Services Director

IBM to acquire software firm Apptio

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Humach acquires Markets EQ, boosting AI voice analytics in outsourcing

UK's NatWest signs largest-ever pension outsourcing deal

Infosys to acquire two tech firms in U.S. and Australia

Global news

TaskUs faces $3Mn lawsuit from AI founders in contract dispute

Xiaomi debuts AI-powered multilingual customer support center in India

CTPros announces partnership with Gartner

itel to open CX center in Indiana

Wipro to acquire cybersecurity firm Edgile

53% of consumers still prefer human agents over AI