News - Outsource Accelerator

Uzbekistan, Telecontact expand BPO to more cities and markets

Philippine BPO group says AI creates more jobs than it displaces

China is using LinkedIn to recruit spies: FBI

Bangladesh BPO chooses AI augmentation over workforce replacement

75% of patients worry about AI harm accountability in healthcare

Philippine BPO workers file NLRC case against TTEC over dismissals

In case you missed it

Future of work

U.S. workplace AI adoption stalls as usage gap widens: Gallup

AI offers solution to shrinking workforce, says IBM CEO

Meta lays off 'lowest performers,' plans fresh hiring in 2025

Hybrid work rises, coffee badging falls: Owl Labs

Longer sleep boosts work efficiency, PlushCare study reveals

Trump tariffs trigger recession fears among CEOs, CNBC survey reveals

Mergers & acquisitions

Accenture boosts CRM with Unlimited purchase

Startek upgrades Aussie energy firm’s call center services

TMF Group acquires PROVEN's BPO, corporate services units

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Azets acquires UK firm Ensors to boost regional growth

24 Seven expands digital talent solutions with The Cydio Group

ERP Logic relaunches as Nobl Q, buys Jeevan

Global news

Expats stranded as HK closed borders

India semiconductor GCC hiring hits 3,549 open roles in March

Small businesses lead outsourcing industry’s social responsibility revolution: OIR 2024

Chennai GCCs overtake IT sector in India office space race

Global SaaS market to reach $819Bn by 2030

2 U.S.-based BPOs plan PH expansions