News - Outsource Accelerator

Skills are the new resume, here's what that means by 2030

NiCE launches AI innovation lab to advance agentic customer experience

Pakistan cuts IT taxes, sets a $15Bn export target for 2030

AI startups don't do RTO, their employees are already in the office

Iowa to outsource state IT to Cognizant, 192 layoffs incoming

CMS launches office of health technology to drive AI adoption

In case you missed it

Future of work

Heavy workload tops stress factors in Southeast Asia – SEEK report

U.S. agency to probe corporate DEI programs for illegal discrimination

M&S creates 1,000 paid traineeships for young people with no degree

IBM to train 2 million in AI by 2026

Kahoot! warns leadership burnout crisis undermining global workforce

Singapore reveals new laws vs. workplace discrimination

Mergers & acquisitions

iQor expands Philippine operations with AI-driven facility in Laguna

1Point1 expands in Latin America with $33.37Mn Netcom BCC deal

Accenture acquires cloud consultancy Ocelot

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Italy's Almaviva to acquire TIVIT to boost Latin expansion

Jessica McNelley named MarketSource president for global growth

Mitie expands Spanish security footprint with Visegurity acquisition

Global news

AI cuts BPO handling time by 25% without cutting jobs: industry leader

PEZA courts Australia, New Zealand to grow BPO investment

Botswana signs landmark outsourcing deal with UAE's CCI Global

ICMI honors top achievers in contact center sector

Guyana launches globally-recognized skills training program for youth

Randstad Q4 revenue drops 8.6% as hiring slows