Outsourcing and BPO News | Outsource Accelerator

UK minimum wage to rise 3.9% to $17.63 an hour from April 2027

Ethos Support names co-founder Anne Kirby chief executive

FCC's Carr praises AT&T pledge to bring customer care onshore

Outposter opens Vietnam operations, its fourth country

Newfoundland and Labrador paid Teladoc $23Mn for virtual care

In case you missed it

Future of work

House Democrats' bill would reverse federal return-to-office order

AI layoffs need evidence, not executive storytelling

Offshoring fails on process, not skill: op-ed

AI is scrambling the tech job market

AI splits Bangladesh's workforce as HR faces job-security fears

U.S. enters a new era of constrained labor supply

Mergers & acquisitions

MPS nears ADI BPO merger as NCLT clears a step

R1 to acquire Humata for AI prior-auth automation

CloudFirst buys Forvis Mazars' IT and cyber managed services unit

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Incuvio Health expands its healthcare BPO services

24 Seven buys IT staffing firm SRI in its 14th acquisition

LivePerson stockholders approve SoundHound deal

Global news

India pitches Philippines IT-BPM ties, seeks services in trade pact

BPO powers India's $221.4Bn software export haul

Finance outsourcing moves into FP&A as CFOs chase cash: ISG

QX Global launches AI tax service backed by 500+ specialists

Egypt counts 200,000 specialists exporting digital services

Professional services make up 64% of Argentina's knowledge exports