Outsourcing and BPO News | Outsource Accelerator

Iraq ends Apex Health's hospital management deals in two provinces

Select VoiceCom pay unchanged in the immediate term, Office Gurus says

Revuud buys RoundTable, adding about 12,000 healthcare consultants

Oddball buys Synaptic's Salesforce unit to add AI agents for agencies

Korea urges call centers to mask customer data after inspection

In case you missed it

Future of work

AI is scrambling the tech job market

Select VoiceCom pay unchanged in the immediate term, Office Gurus says

U.S. adds just 22,000 jobs as unemployment hits 4.3%

Novo's workforce falls by 13,000 in a year amid cost cuts

CV, age and native English fail to predict a good hire: VA Masters

Uttar Pradesh brings 350,000 outsourced workers into welfare net

Mergers & acquisitions

Listen Labs scraps $1.5B round for Salesforce talks

Concentrix takes $1.05Bn impairment as AI-era deals reach 50%

Salesforce to buy Braze for $5.66Bn in real-time marketing push

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CloudFirst buys Forvis Mazars' IT and cyber managed services unit

Capgemini sells U.S. government unit to ITC Federal

CDW to acquire data-and-AI firm Lovelytics

Global news

Malaysia cuts tax to 5% for global services hubs in Budget 2027

Amoniss moves customer service to AI-assisted BPO in Tangier

FCC's Carr praises AT&T pledge to bring customer care onshore

A COO and an agent mark 16 years at 18-year-old Select VoiceCom

NAB to cut up to 2,500 jobs; union says 180 go offshore

South Africa launches opt-out registry as spam calls top 17Bn