News - Outsource Accelerator

DACH shoppers are wary of AI customer service

Everest names Concentrix a CXM leader in all regions

Pakistani SMEs turn social media into storefronts

Indian firms pledge Philippine expansion, including BPO

Staffing, denials top revenue cycle stress in 2026

In case you missed it

Future of work

Half of workers say they rely on AI too much: GoTo

U.S. call-center jobs now 39% below trend: Goldman

Searches for data center jobs have doubled in 2026: report

Outsourcing keeps growing despite the AI threat

'Low-hire, low-fire' labor market ties the Fed's hand

Finance, tax and payroll misalign, Deloitte warns

Mergers & acquisitions

Advent to take majority stake in NZ clinical research

DivDat acquires Meridian to expand customer engagement

SIAV acquires IT Consult to boost document tech

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Mountaingate Capital exits Relevate Health

MVB Bank taps Bretton AI to run its back office

McKesson acquires Precision Medicine from Blackstone

Global news

Meta cuts Wipro outsourcing work by at least 25%

Nelson Mandela Bay emerges as SA's next BPO hub

IBPAP bets on GCCs to defend PH's IT-BPM lead

Morocco's call center union demands job protection

Full Scale makes the Inc. 5000 for a fifth year

Bogota ranks among Latin America's top GBS hubs