News - Outsource Accelerator

C-suite, HR are misaligned on AI workforce strategy: Mercer

Avaya, Avatarin bring AI customer experience into the physical world

Belize Labor Ministry moves to strengthen BPO worker protections

EU pay transparency deadline arrives, only two countries are ready

TP stock finds floor on Euronext as BPO sector repricing continues

AI is solving the wrong physician shortage problem, doctor says

In case you missed it

Future of work

Older Japanese workers break away from lifetime employment

Hackers test chatbot security at DEF CON

Overemployed workers rake in six figures secretly

Gen Xer earns $300,000 working two remote IT jobs

Young workers' productivity dips under older managers – survey

Major U.S. firms launch neurodiversity training to boost workplace inclusion

Mergers & acquisitions

Accenture, Mujin launch robotics solutions for manufacturing and logistics

Qualcomm eyes Intel takeover

Accenture completes Faculty acquisition to bolster secure AI services

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Frontline Managed Services secures investment from Broad Sky Partners

SESTEK, ccc to improve call center performance with AI

Canadian BPO firm Portway International launches

Global news

SA boosts digital skills to fight youth unemployment

Wipro Q1 revenue up 17.9% y-o-y

BPO among sectors that could drive growth in Honduras

Romania’s IT industry struggles amid tax, AI shifts

Ireland’s healthcare system under fire over $30Mn outsourcing costs

TransPerfect opens contact center in the Dominican Republic