News - Outsource Accelerator

AI is making South Africa's call centers pricier

Pasona acquires Enfactory, bolstering its BPO arm

APAC's two rival models for financial data trust

IT Park Uzbekistan expands its LA operation

Optum to lay off 58 in New Jersey amid office move

In case you missed it

Future of work

Amazon moves to replace over 600,000 warehouse jobs with robots

AI fog forces leaders to rethink long-term investment bets

AI’s future hinges on hardware, not just models: expert

Open hiring attracts global interest as companies tackle talent gaps

X formally launches new job hiring tool

84% of employees support DEI expansion, MyPerfectResume survey reveals

Mergers & acquisitions

Five9 receives takeover interest, but not pursuing acquisition by Zoom

NTT DATA partners with Codelco on AI‑driven copper mining

TCS, Transamerica end $2 billion contract

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Lean Staffing Solutions acquires CarParts.com Manila unit

R1 RCM sells 340B referral capture business to NuvemRx

SANDSIV, IAM partner for enhanced CX in Caribbean

Global news

BPO market size to increase by $75.89Bn in 2027 — Technavio report

TCS expands Bengaluru presence with $117Mn office lease

India’s BPO market to reach US$8.8bn in 2025

BPO Council introduces new outsourcing brand

Healthcare BPO firm DME Service Solutions to join Medtrade 2025

Back Room’s Martyn Taylor among Top 10 COOs in PH