Outsourcing and BPO News | Outsource Accelerator

AI could displace 1 in 11 workers, mostly in recessions: Goldman

FourNet buys Glasgow CX firm SVL to build $87Mn revenue business

Ireland fines Coinbase unit $3.6Mn over outsourcing oversight

Only 8% of insurance BPO buyers would renew contracts as is: ISG

Hospitals want RCM deals judged on cash kept, not savings claims

In case you missed it

Future of work

Drugmaker settles EEOC charge over remote work for Indian staff

Workers turn to AI chatbots over employer support: report

Executives may be overestimating AI's speed: report

U.S. adds just 22,000 jobs as unemployment hits 4.3%

Barclays to cut 5,000 jobs as AI trims support roles and developers

AI-exposed jobs down 19% for young workers: report

Mergers & acquisitions

MAYA Staffing buys Mirakyari operator to grow recruitment arm

Salesforce closes $3.6B deal for AI firm Fin

SAP to buy TechWolf to map workforce skills in SuccessFactors

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HR Path buys SnapAI to help clients meet EU AI Act rules

Velosity acquires Lucid Labs to expand medtech engineering

CTI Staffing acquires Boston's PeopleSERVE

Global news

Execution-only BPOs face an AI squeeze: Asiatel CEO

Uganda pitches BPO, creative industries as new export engines

Alorica opens first big BPO site in Cagayan Valley

Telangana tops India's data center policy rankings: S&P Global

Jamaica BPO jobs fall to 40,000 as industry eyes $1Bn goal

Moldova's BPO exports jump 25% to $364Mn under IT park tax regime