Outsourcing and BPO News | Outsource Accelerator

Qantas to cut 850 corporate roles in Accenture outsourcing deal

Hexaware named EBRD's strategic technology partner for five years

Philippine jobless rate rises to 5.4% as contact center jobs fall

Amihan invests $1Mn to train up to 2,000 Filipino AI engineers

SUSE to cut about 10% of staff as CEO cites AI and automation

In case you missed it

Future of work

Stop automating your CRM, start orchestrating: opinion

As AI rises in customer service, trust falls

U.S. retail hiring sends mixed signals: Indeed Hiring Lab

U.S. quits rise to 3.4Mn in September as job openings hold at 7.5Mn

AI is rewriting jobs more than cutting them, Workday finds

Amazon raises starting pay, adds new perks

Mergers & acquisitions

Frontline buys KL Software to bring AI apps to its law firm clients

ibex enters Egypt with a new Cairo delivery center

IPO pop signals appetite for IT services

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Incuvio Health expands its healthcare BPO services

Bendigo Bank cuts 140 jobs in outsourcing push

Velosity acquires Lucid Labs to expand medtech engineering

Global news

Cape Town graduates 500 young people from its BPO skills program

Armatis opens Madagascar center, targets 700 staff by end-2027

AI slows hiring at India's GCCs as headcount per center stalls

Transcom opens first Quezon City site, its seventh in the Philippines

Philippine developers push to delay property valuation reform to 2031

AMANDLA aims to expand township BPO model after Jabulani, Alexandra