Outsourcing and BPO News | Outsource Accelerator

Employers pay above plan for AI skills, Robert Half finds

Jamaica eyes jail time for BPO staff who sell leads to scammers

281,000 legal immigrants set to lose Medicaid as cuts begin

Calviks buys 70% of Norwegian staffer Safe Bemanning

U.S. adds just 29,000 jobs in September as unemployment holds at 4.2%

In case you missed it

Future of work

AI skills beat MBAs, 86% of finance execs say

U.S. enters a new era of constrained labor supply

French telemarketing law hits Morocco, Tunisia call center jobs

Unverified claim of 80 Indian layoffs on one call goes viral

Customer service faces the highest AI job risk

Stop automating your CRM, start orchestrating: opinion

Mergers & acquisitions

Persistent wins control of Nagarro with 83% stake, eyes delisting

AlixPartners acquires AI consultancy Artium

SIAV acquires IT Consult to boost document tech

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DivDat acquires Meridian to expand customer engagement

Mountaingate Capital exits Relevate Health

CDW to acquire data-and-AI firm Lovelytics

Global news

Coimbatore could host nearly 200 GCCs by 2032: EY-CII

Korea's Hongik IT, Vietnam's TMA expand tech ties

TP opens more than 10,000 customer service jobs in the Philippines

Meghalaya's second Shillong tech park fills up days after launch

Pakistan urged to tap China's services boom for IT, BPO exports

BPO powers India's $221.4Bn software export haul