Outsourcing and BPO News | Outsource Accelerator

Cognizant puts more than 25,000 staff on Claude delivery

U.S. productivity rises 3.6% in Q3 as hours worked barely move

KLM to cut almost 15% of positions, outsourcing ground handling

PartnerOne buys voice AI contact center platform 3CLogic

Ecco shuts Vietnam and Portugal factories, affecting about 2,660 jobs

In case you missed it

Future of work

Australia sheds 39,000 jobs in September, unemployment at 4.7%

Economists expect AI to weigh on college grads' wages: Indeed

Canada's unemployment rate climbs to 6.7%, youth rate hits 13.7%

$103K H-1B fees may drive hiring to Africa

U.S. adds just 29,000 jobs in September as unemployment holds at 4.2%

Ukraine labor code alternative would narrow parents' remote work

Mergers & acquisitions

InteLogix opens Egypt HQ after buying BPO Athear

Five9 to buy Level AI for $325Mn in cash to expand CX AI

ITC Infotech to buy 22% of Happiest Minds, then merge

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iQor opens a global gaming hub in Trinidad

Everest names Concentrix a CXM leader in all regions

Asiatel names five leaders as it pushes into KPO and AI software

Global news

South Africa's BPO sector to miss 500,000-job target: BPESA

Admiral to move some UK roles to Delhi amid 500 job cuts

AI infrastructure lifts outsourcing deals to record $52.5Bn: ISG

Telangana tops India's data center policy rankings: S&P Global

NAB to cut up to 2,500 jobs; union says 180 go offshore

Philippine gig workers seek DICT chief's exit over Discord block