News - Outsource Accelerator

U.S. retail hiring sends mixed signals: Indeed Hiring Lab

Northern Trust expands Singapore unit trust services

BPO-as-a-service to hit $422Bn by 2035: HFS

Philippine BPO courts Asia, Europe to cut U.S. reliance

Datavant digitizes medical record retrieval

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Future of work

AI drive-thru firm admits heavy reliance on offshore workers

More in-house legal teams use AI despite trust concerns: ACC survey

Contract, consulting roles surge as ‘expertise economy’ grows: report

U.S. gig workers take more jobs as costs rise, Zety finds

GenAI adoption in U.S. outpaces early PC, internet use: study

Remote workers face double taxes in some U.S. states

Mergers & acquisitions

Amdocs snaps up debt-laden Matrixx in $200Mn telecom charging shake-up

Intelsa, Tyleia join forces in global BPO expansion

AI startup raises $2Mn for business outsourcing revolution

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Genesys wins $1.5Bn from Salesforce, ServiceNow amid agentic AI push

Partners Personnel acquires industrial staffing firm

Hexaware invests $33Mn in UK to create 1,200 AI, tech jobs

Global news

Africa emerges as a top contact center hub

Hexaware denies Natsoft’s $500Mn patent suit, calls claims baseless

Outsourced Filipino AI workers exploited in 'digital sweatshops'

Conduent stock down 14.21%

16 outsourcing firms top Philippines' Best Workplace 2025 rankings

72% of UAE firms to hire new employees in 2022