News - Outsource Accelerator

Infosys vs Cognizant: Healthcare IT battle escalates in U.S. courts

FinTech and AI on healthcare payments as patient frustrations mount

Generative AI on customer service: Scaling support while keeping it human

AMN Healthcare sells Smart Square software to symplr for $75Mn

Cognizant to open new IT Campus, creating 8,000 jobs

In case you missed it

Future of work

JPMorgan's return-to-office mandate creates chaos amid desk shortages

Singapore employers double flexible hiring amid AI push: Jobstreet

Remote work decreases innovation, says study

Expert recommends ‘networked organization’ as workforce model

AI burnout: The hidden cost of rapid technology adoption

U.S. employers want skills over grades in new hires

Mergers & acquisitions

Accenture finalizes acquisition of Italian firms Customer Management IT, SirfinPA

Cegeka acquires CTG for $170M cash deal

Saudi telecom stc Group launches major BPO service at LEAP 2025

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iQor appoints BPO veteran as new President and CEO

Azets expands Scottish presence with Milne Craig acquisition

Wipro and GBST partner to transform wealth management services

Global news

Citi slashes IT contractors in major workforce overhaul: Reuters

KnowBe4 faced malware threat after unknowingly hiring North Korean hacker

Egypt's outsourcing sector grows by 54.2% in FY23

Contact center market to hit $161Bn by 2027

Thai electric authority prepared to cut power to call center gangs

AI could slow BPO growth, says India’s chief economic advisor