Outsourcing and BPO News | Outsource Accelerator

Fusion CX sets $84Mn IPO price band ahead of October launch

Malaysia cuts tax to 5% for global services hubs in Budget 2027

Alloyed puts AI agents on client work, keeps people on exceptions

AHA rejects Blue Cross claim that AI coding added $942Mn in costs

U.S. freezes green card filings for TCS, Infosys, Wipro, Cognizant

In case you missed it

Future of work

U.S. trade deficit narrows to $73.3Bn as imports fall

U.S. retail hiring sends mixed signals: Indeed Hiring Lab

Philippine outsourcing workers train the AI that replaced them

AI creates more jobs than it cuts in India: Nomura

Novo's workforce falls by 13,000 in a year amid cost cuts

Agentic AI, not headcount, now drives CX

Mergers & acquisitions

Zyter acquires InformedDNA's Genetic UM business

AlixPartners acquires AI consultancy Artium

Myriad360 acquires F3 to grow healthcare IT

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Konecta opens first global GenAI hub in Cairo

Health Catalyst sells VitalWare for $147Mn

Gridiron backs life-sciences back-office firm

Global news

Cognizant pivots from IT outsourcing to AI projects

Full Scale makes the Inc. 5000 for a fifth year

APAC's two rival models for financial data trust

Telangana tops India's data center policy rankings: S&P Global

Pakistan pushes IT/ITeS expansion, SME financing

Starbucks to open first India GCC in Chennai, creating 800 jobs