Outsourcing and BPO News | Outsource Accelerator

Canva restructuring hits 1,271 staff, 22% of its workforce

Katalyst buys Bluetowne, its second acquisition in three months

Kenya courts German call center association CCV for BPO investment

IBPAP's Celeste Ilagan: Is the Philippine BPO industry dying?

Iraq ends Apex Health's hospital management deals in two provinces

In case you missed it

Future of work

U.S. adds just 22,000 jobs as unemployment hits 4.3%

U.S. job cuts fall 18% in September, lowest for the month since 2022

Rampant pay cynicism threatens employers: Marsh

AI moves deeper into banking with agentic workflows

Australia sheds 39,000 jobs in September, unemployment at 4.7%

Stop automating your CRM, start orchestrating: opinion

Mergers & acquisitions

AHSG names David Durbin CEO as Kelly Rakowski moves to All Star

Infosys BPM adds an AI delivery hub in Philippines

Mountaingate Capital exits Relevate Health

Let us
help you!

Save up to 70% on staffing costs through outsourcing.

Workday to buy C1.ai to govern access for people and AI agents

iQor opens a global gaming hub in Trinidad

Concentrix acquires GRC firm CastleHill

Global news

Vietnam's FPT opens its first Africa office in Cairo

EBA widens bank vendor rules beyond outsourcing: Deloitte

Virtual migration pushes 52% of South African firms to offshore IT

Kenya courts German call center association CCV for BPO investment

Korea urges call centers to mask customer data after inspection

Sri Lanka's ICT/BPM exports drop 10.5% even as services rise