News - Outsource Accelerator

AI agents outnumber humans, governance lags: report

SEVA backs price-transparency firm Serif Health

Post Office Horizon replacement hits legal challenge

Bogota ranks among Latin America's top GBS hubs

Trinity Health outsources its IT service desk

In case you missed it

Future of work

Ex-Google CEO: U.S. must sacrifice work-life balance to beat China

GenAI adoption in U.S. outpaces early PC, internet use: study

AI hiring tools deepen trust gap in U.S. workforce, SHL survey shows

Remote work in the U.S. settles in post-pandemic balance

AI threatens entry-level career paths for Gen Z, says LinkedIn exec

Malaysia salary dissatisfaction hits 37%, Hays report finds

Mergers & acquisitions

Capita sells software business to MRI for $254Mn

Kelly names Alan Stukalsky chief product, tech officer

Broadridge appoints new sales director to boost Northern Europe sales

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YY Group to acquire YY Circle Thailand, eyes $5Bn casual labor market

Parseq acquired by Paragon to scale UK BPO services

Aya Healthcare enters UK with ID Medical purchase

Global news

South Africa launches GBS skills strategy for 2025–2030

BLS wins Portugal visa outsourcing deal, expands services in Morocco

Short videos, AI tools on the rise among businesses

Philippine IT-BPM sector attracts Spanish investment interest

Global BPO market expected to grow by US$492.45 Bn by 2028

Australia’s DOH to extend partnership with Datacom