Outsourcing and BPO News | Outsource Accelerator

Sri Lanka moves to speed police clearances for IT-BPM workers

VisiQuate buys Finvi's Artiva HCx to add revenue cycle workflow

Schaeffler to cut 3,460 jobs in Europe and close five sites

Seniority lifts Filipino asking rates among 753 WorkBase PH signups

Canada's unemployment rate climbs to 6.7%, youth rate hits 13.7%

In case you missed it

Future of work

Australia sheds 39,000 jobs in September, unemployment at 4.7%

U.S. data center job postings up 20% in three months: Indeed

Netherlands plans 25,000 fewer government jobs, with AI one lever

AI is scrambling the tech job market

U.S. adds 165,000 jobs in October; unemployment rate at 4.1%

U.S. enters a new era of constrained labor supply

Mergers & acquisitions

Incuvio Health expands its healthcare BPO services

NIIT names former Mercer India CEO Anish Sarkar as chief executive

uSonar completes 70% stake buy in sales outsourcer Empire State

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FourNet buys Glasgow CX firm SVL to build $87Mn revenue business

TTEC opens Volkswagen UK customer experience operation in Cairo

Listen Labs scraps $1.5B round for Salesforce talks

Global news

Petition asks Philippine Supreme Court to curb platform blocking

Thyssenkrupp opens Pune GCC with 120 engineers, plans 300

20four7VA wins Best Small Business at 2026 BASA Awards

Amoniss moves customer service to AI-assisted BPO in Tangier

Pakistan builds $83Mn Islamabad tech park for 8,400 IT workers

Philippine BPO must adopt agentic AI by 2027, Mindsprint says