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Concentrix acquires GRC firm CastleHill

8h ago

CX workforce budgets take a hit as AI spend rises

14h ago

Indian IT firms buy client captives to lock in deals

17h ago

As AI rises in customer service, trust falls

23h ago

Nigeria opens free BPO training for 50,000 youths

1d ago

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Inside Outsourcing

Your #1 source of the latest BPO news and updates

Future of work

66% of U.S. middle market firms expect hiring surge

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40% of global workers need AI-driven reskilling — IBM

Deepfakes drain Hong Kong firm of $25 million

Digital nomads embrace their lifestyle, says Fiverr report

Thailand launches digital skills initiative

Work-from-anywhere policies defy end predictions in 2025

Mergers & acquisitions

Accenture expands European supply chain services with Flo buy

Egypt's Raya IT secures $23.5Mn IDB loan for digital push

Teleperformance joins ServiceNow program to develop enterprise GenAI

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Sourcefit enters South Africa with new center

Cognizant names Rajesh Varrier new Global Operations Head 

Wipro overhauls business structure to strengthen AI capabilities

Global news

Equity Bank Kenya launches multilingual high-tech center to improve CX

40M employees expected to work remotely by 2026 - Upwork

Meta denies outsourcing Quest VR headset design to China

India’s office market shifts to ‘smart footage’ via AI, PropTech

Global software outsourcing market to hit $940Bn by 2034: Market.us

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right way, the
first time

India’s IT industry turns to its ‘gig workforce’