News - Outsource Accelerator

Japan's hospital outsourcing market to nearly triple by 2033: DataM

Ralph Lauren names new head for its India GCC in Bengaluru

GitLab cuts 14% of staff to rebuild for AI at machine scale

3Pillar bets on agentic AI with new CEO and platform launch

Ghana makes its outsourcing case to UK investors in London

Banks are cutting junior analyst classes, AI is the reason

In case you missed it

Future of work

Tech CEOs embrace borderless talent as future of work

93% of business leaders champion human oversight in AI

European Trade Union chief calls for stronger AI rules

Gig economy soars to $3.8 trillion in 2022

Hybrid work boosts women's workforce return in U.S.

AI in the contact center runs on customer data it doesn't have

Mergers & acquisitions

Thrive expands New England reach with SNS deal

Kingsway’s Ravix Group acquires The HR Team to boost outsourced HR

Org Group strengthens global reach with Venturi acquisition

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UK's Idox goes private in $443Mn deal with U.S. firm Long Path

AI startup HiringBranch raises $3.5Mn for soft skills assessment

Accenture strengthens public sector reach with Highlands Consulting

Global news

Call center AI market valued at $1.35Bn in 2021

Only 30% of APAC firms are well-prepared for unexpected disruptions

41% of US adults to look for new jobs next year

Call center software market to grow to $11.67Bn from 2020 to 2025

59% of remote employees in UAE report an increase in workloads

India's Karnataka offers free hiring support to new global GCCs