News - Outsource Accelerator

New index logs 1,182 verified social-impact projects across 191 BPO firms

South Africa's BPO sector to miss 500,000-job target: BPESA

French telemarketing law hits Morocco, Tunisia call center jobs

Five governors ask HHS to delay Medicaid work requirements

Satellite Office reaches 2,000 employees after 13 years

In case you missed it

Future of work

AI agents outnumber humans, governance lags: report

More AI agents don't always mean better results: NTT

Uber to cut 3,300 jobs, slashing management layers

Leaders who outsource thinking to AI lose top talent

AI engineers, data-center techs top emerging roles

Connecticut employers must now disclose AI-linked layoffs

Mergers & acquisitions

Qualfon opens Irving CX center with 700+ jobs for finance client

HUMAIN taps EY to build Saudi Arabia's first AI-native BPO

Korn Ferry completes its acquisition of RPO firm AMS

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InteLogix opens Egypt HQ after buying BPO Athear

Persistent to acquire Nagarro at €81 share

Northern Trust wins Dawson Partners fund-services deal

Global news

Formix says employer of record coverage now spans 150 countries

IT, ITeS lead Odisha's Dubai investment haul

Concentrix sees 30% productivity gains from AI in Philippines

Tax perks not enough to save Philippines BPO: WTO

Xceed renews PCI DSS certification for a fifth straight year

Oklahoma outsources its sovereign wealth fund