News - Outsource Accelerator

Only 22% of global workers feel secure in their jobs, study finds

CAPIS, STP partner to launch outsourced trading model

Hugo, TP among winners at 2026 Excellence In Customer Service Awards

AI agents reshape U.S. government as 82% of agencies adopt them

Covalen layoffs hit hundreds as Meta shifts to AI moderation

U.S. hospital closures leave critically ill with nowhere to go

In case you missed it

Future of work

Concerns raised as AI models rewrite their own code to avoid shutdown

Japanese firms split on AI adoption, cybersecurity concerns rise – Nikkei Research

Office Mondays resurge as hybrid work evolves: Bevi report

AI revolution leaves global CEOs both eager and anxious, Cisco study reveals

Canadians divided over return-to-office mandate, survey shows

Nearly half of Gen Z facing burnout, YSU study warns employers

Mergers & acquisitions

Asiatel Outsourcing joins New Media Capital in $8Mn deal

Accenture acquires change management firm The Storytellers

Horatio partners with Loris to power customer service with AI

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Lightspeed launches new features to support omnichannel retailers

Infosys Founder to double private firm's investments

Starrlight launches outsourced CFO and CCO services

Global news

81% of APAC employees are looking for new jobs — Hays report

Remote work rate twice in large firms than SMEs in Japan

ESG acquires 70% stake in WFC Holding

HGS posts 8.3% growth in total income for December quarter

AI/ML, BPO job demand skyrockets in India

South Africa launches GBS skills strategy for 2025–2030