News - Outsource Accelerator

Philippine BPO industry leader Mitch Locsin dies at 55

U.S. call-center jobs now 39% below trend: Goldman

Australian health firm Kairos eyes Philippine BPO operation

Paid trial periods cut the risk of remote hiring: RemoteWork.ph

Silver Lake eyes Workday in $43Bn buyout

In case you missed it

Future of work

U.S. call-center jobs now 39% below trend: Goldman

Netherlands leads in workplace well-being, U.S. follows close: ManpowerGroup survey

Global retail giants plan 52% AI investment surge: IBM

70% of employers prize creative thinking in 2024

Soaring housing costs drive American workers farther from offices

Executives may be overestimating AI's speed: report

Mergers & acquisitions

Cadex acquires DAL to expand order-to-cash outsourcing services

UK's Cooper Parry secures major U.S. investment deal

Hudson Global to merge with Star Equity in $28Mn all-stock deal

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GridHawk secures growth investment from MidOcean Partners

Select VoiceCom launches Davao hub amid local celebrations

Itel opens Belize City call center amid expansion plans

Global news

North American UCaaS growth persists despite headwinds

Cloudstaff wins two Gold Stevies for tech innovation, sustainability

RCEP takes effect, to boost APAC’s global economic progress

India’s six major cities record 30.4M sq. ft of office space adoption

Healthcare BPO market to grow $12.90Bn by 2027 — Technavio

Accenture leases 600,000 sq. ft in Pune for new GCC hub