DDC Group expands nearshore outsourcing operations
COLORADO, UNITED STATES — Business process outsourcing (BPO) firm DDC Group has expanded into Central and South America, effectively boosting its nearshore services for North American Clients.
Expanding footprint in Central and South America
The initiative also establishes a strategic location for global clients seeking Latin American operations.
By expanding its footprint to Central and South America, The DDC Group leverages the benefits of nearshore outsourcing, such as cost savings, cultural affinity, and time zone compatibility.
This move aligns with the company’s commitment to delivering efficient and high-quality services to its global client base.
Partnership with Netcom Business Contact Center
The BPO firm also announced its partnership with contact center service provider Netcom Business Contact Center (BCC) to streamline its entry into the the new market.
“Netcom provides a well-established, technically advanced and highly secure foundation with an expert talent pool across Central America and South America,” said Jan Trevalyan, Group CEO of The DDC Group.
“This relationship will allow us to quickly deliver our proven processes and results for our growing number of clients from a nearshore location.”
Netcom BCC has headquarters in Costa Rica and offices in Colombia and Panama. It offers a suite of services to the banking, telecommunications, retail, insurance, and utilities industries.
Its offerings include customer service, collection management services, specialists in service desk, human talent solutions, automation, telesales, and more.
DDC’s Latin America business arm will initially focus on the company’s Customer Care services. These include scalable omnichannel offerings, end-to-end experience management, support for internal processes, and business development support.
DDC was founded in 1989 and has seven business units in Asia, Europe, North America, and South America. It offers front-office, back-office, and technology solutions to the energy, transportation and logistics, retail, healthcare, finance, and telecommunication industries.
