1Point1 expands in Latin America with $33.37Mn Netcom BCC deal
SAN JOSÉ, COSTA RICA — 1Point1 Solutions, the NSE-listed AI-first business process management (BPM) company, has completed a US$33.37 million acquisition of Netcom Business Contact Center S.A., marking its strategic entry into Central and Latin America.
According to a company report, the deal immediately establishes 1Point1’s nearshore delivery presence in Costa Rica, Colombia, and Panama, significantly boosting its ability to serve clients across North, Central, and Latin America in regulated, bilingual environments.
BFSI capabilities deepened with Latin America expansion
Netcom BCC, a specialist in banking-focused BPM, brings expertise in collections, KYC and verification workflows, fraud monitoring, customer onboarding, and credit administration.
This acquisition strengthens 1Point1’s footprint in the BFSI segment, which remains its largest vertical globally.
“This acquisition is a decisive step in building a truly global, AI-first BPM enterprise. Netcom strengthens our BFSI capabilities and establishes a strategic nearshore presence in Latin America, enabling us to serve clients with greater agility and regulatory alignment,” said Akshay Chhabra, Chairman & Managing Director of 1Point1 Solutions.
“As we integrate our AI stack across operations, we are not just expanding geographically, we are scaling Human Intelligence at a global level, where technology augments expertise and drives measurable client outcomes,” he added.
AI-led multi-shore strategy drives growth
As part of the integration, 1Point1 plans to deploy generative AI (GenAI)-enabled platforms across Netcom operations to enhance productivity, compliance, quality assurance, and customer outcomes.
The combined entity will leverage a multi-shore delivery model spanning India, Europe, and the Americas, creating greater resilience, regulatory alignment, and scalability for global clients.
“Joining 1Point1 Solutions marks an exciting new chapter for Netcom BCC. With 1Point1’s global platform, advanced AI capabilities and long-term growth vision, we are now positioned to deliver even greater value to our clients while creating expanded opportunities for our teams across Latin America,” said Fernando Murillo, Founder & Managing Director of Netcom BCC.
1Point1 targets approximately 25% annual growth while maintaining EBITDA margins of 25–30%, supported by operational efficiencies and continued investment in technology and talent.
Following this deal, the company operates nine delivery centers across five continents, serving over 100 marquee clients with more than 8,000 professionals worldwide.
This acquisition highlights a broader trend in the outsourcing sector, where companies are combining AI-led platforms with regional delivery capabilities to strengthen resilience and meet regulatory demands.
By integrating Netcom BCC’s banking expertise with its AI-first strategy, 1Point1 positions itself as a multi-shore BPM powerhouse, offering global clients both scale and specialization—an approach increasingly favored in international outsourcing markets.
