1Point1 Solutions enters Latin America with $33Mn Netcom deal
NAVI MUMBAI, INDIA, and SAN JOSE, COSTA RICA — 1Point1 Solutions, a Mumbai-based AI-driven business process management (BPM) provider, has announced a definitive agreement to acquire Costa Rica’s Netcom Business Contact Center for $33.37 million.
The deal, targeted for completion by March 31, 2026, marks the company’s strategic entry into Latin America and is projected to double its revenue by fiscal year 2027.
AI-first BPM platform expansion
Founded in 2008, 1Point1 has established itself over 17 years as a strategic outsourcing partner, employing a team of over 6,000 professionals to provide GenAI-driven transformation and contact center solutions that enhance customer experiences (CX) and drive measurable results for more than 70 global clients.
The firm, which facilitates over $200 million in transactions annually, leverages deep data analytics across nine locations to deliver seamless, personalized customer interactions, ensuring it functions as a true extension of a client’s team rather than merely a service provider.
On the other hand, Netcom BCC offers special advisory services and innovative telecommunications and contact center solutions to its customers. Due to its emphasis on the design and implementation of entire systems, the company enables substantial increases in business efficiency, productivity, and overall profitability.
Strengthening BFSI, multi-shore global operations
By integrating Netcom’s operations in Costa Rica, Colombia, and Panama, 1Point1 strengthens its multi-shore delivery strategy, enhancing global reach, operational resilience, and compliance capabilities for clients in regulated CX environments. Also, the acquisition further enhances 1Point1’s expertise in the banking and financial services (BFSI) ecosystem.
Akshay Chhabra, Chairman and Managing Director of 1Point1 Solutions, notes, “The acquisition of Netcom strengthens our North, Central, and Latin America footprint and expands our BFSI presence across continents.”
“This positions 1Point1 for accelerated growth, unlocking new opportunities to deliver differentiated value to its expanding customer base, while underscoring the company’s commitment to building a next-generation BPM leader amid rising demand for intelligent, AI-powered outsourcing solutions.”’
This strategic entry will augment 1Point1’s current global operations and is regarded as a major move towards becoming a high-growth global organization.
Strategic acquisition to double revenue by 2027
The transaction underscores a focused inorganic growth strategy with clear financial targets. The transaction is worth $33.37 million and comprises an upfront payment of $25.41 million and an estimated earn-out of $8.25 million, subject to Netcom’s after-closing EBITDA performance and working capital.
The firm expects the deal to boost its total revenue by almost 2 times by the 2027 fiscal year, representing a substantial increase in topline growth.
Despite the substantial investment, 1Point1 projects maintain robust profitability. The company will gradually roll out its proprietary GenAI-based systems across Netcom’s centers to improve the efficiency and quality assurance of its processes.
1Point1 asserts that EBITDA margins will be maintained in the 25% to 30% range as it continues to invest in technology, talent, and future acquisitions, which it views as a disciplined strategy for creating scalable, long-term value.
“This acquisition reinforces our belief that disciplined inorganic growth, combined with strong organic momentum, is key to building a scalable, future-ready global BPM leader,” concludes the company in a LinkedIn post.
