4 in 10 BPO employees to change jobs over the next months
Four in 10 employees in the Information Technology-Business Process Management (IT-BPM) sector are looking to change jobs in the next four to six months, said IT Business Processing Association of the Philippines (IBPAP) President Jack Madrid.
At a forum hosted by the European Chamber of Commerce of the Philippines, Madrid stated that the industry had a high attrition rate even pre-pandemic as the younger generation now have different behaviors and expectations.
The IBPAP president added that the biggest challenge in the sector is talent shortage caused by the difficulty in finding enough qualified people who will fill the roles required by companies.
Madrid noted that the sector must continue to address this problem because there is a “misalignment in the supply side” and way too much attrition.
The pressure on salaries and the fast-rising salaries is causing another kind of disruption that needs to be addressed.
However, despite the challenges and disruptions, the IT-BPM industry is still expected to record a seven to eight per cent growth in headcount and eight to 12% increase in revenues for 2021.
