Alorica opens first big BPO site in Cagayan Valley
- Alorica opened its first large-scale BPO site in Cagayan Valley
- The Tuguegarao City facility is Region 2’s first large-scale BPO employer
- Local government and DICT coordination drew the investment
- Alorica did not disclose initial headcount for the site
TUGUEGARAO CITY, PHILIPPINES — Alorica opened its first large-scale business process outsourcing facility in Cagayan Valley on September 23, 2026, bringing a major BPO operation to Tuguegarao City in Region 2 and extending the Philippine outsourcing sector’s reach beyond established delivery hubs in Metro Manila, Cebu, and Davao.
The opening follows collaboration between the Tuguegarao City government and the Department of Information and Communications Technology’s ICT Industry Development Bureau to attract BPO investment into a region without a prior large-scale BPO presence.
Alorica brings 1st large-scale BPO to Cagayan Valley capital
According to a report from Newsbytes.ph, Alorica, a global business process outsourcing (BPO) provider, marked the launch of its Cagayan Valley site on September 23, 2026.
The Cagayan Valley facility is the first large-scale BPO employer in Region 2, with local government and DICT collaboration cited as the mechanism that brought Alorica’s delivery capacity to a region without an established BPO presence.
Alorica’s Tuguegarao City site extends the firm’s Philippine delivery footprint into a region that has previously operated outside the major outsourcing center network.
“This is what we have been working for, more opportunities, more jobs, and more reasons for our people to stay and build their future here in our city,” said Maila Ting-Que, Mayor of Tuguegarao City.
Mayor Ting-Que ties Alorica opening to Tuguegarao’s economic future
Tuguegarao City secured Alorica’s investment through local government-DICT coordination designed to generate professional BPO employment within the region.
The Department of Information and Communications Technology’s ICT Industry Development Bureau provided institutional support for the Alorica investment, part of a broader program to direct Philippine BPO sector growth into regions beyond Metro Manila, Cebu, and Davao.
Alorica and the Tuguegarao City government did not disclose the number of positions that will initially be available at the facility.
Ting-Que added, “More opportunities to come for Tuguegarao. One step at a time, but we keep moving forward.”
The opening of Alorica’s Cagayan Valley site fits within the Philippine IT-BPM sector’s strategy of distributing BPO employment into secondary cities and provincial centers, a pattern that local governments across the country have pursued as a tool for economic development.
For BPO providers and enterprise buyers evaluating Philippine delivery capacity, Alorica’s Cagayan Valley entry illustrates how government-to-industry coordination through DICT programming can direct established operators toward underserved labor markets.
The BPO industry in the Philippines continues to expand its geographic footprint as Tier 1 city labor markets tighten, with DICT’s ICT Industry Development Bureau positioning itself as the primary facilitator of provincial BPO investment attraction.
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