Ema raises $77Mn to take AI agents into IT services work
- Ema raised $77 million in a Series B round led by Creaegis.
- Total funding now stands at $140 million.
- Existing investors Accel, Section 32 and Prosus increased their stakes.
- Ema says revenue bookings have passed $150 million.
MOUNTAIN VIEW, UNITED STATES — Ema, a startup that uses teams of artificial intelligence (AI) agents to automate corporate processes across human resources, IT and finance, has raised $77 million as it moves into work traditionally handled by enterprise software and IT services firms.
The Series B round was led by Bengaluru-based venture firm Creaegis, brings the startup’s total funding to $140 million and more than quadruples its valuation from its last round in 2024.
Existing backers raise their stakes
Existing investors Accel, Section 32 and Prosus increased their stakes, and the round consisted entirely of primary equity, the startup confirmed to TechCrunch. Ema declined to disclose its latest valuation.
Founded in 2023 by former Google and Coinbase executive Surojit Chatterjee and ex-Okta executive Souvik Sen, Ema deploys what it calls “AI employees,” systems that coordinate multiple AI agents to carry out multi-step business processes across a company’s existing applications.
Chatterjee sees that model eventually reducing companies’ reliance on software as a service (SaaS) products.
The startup has more than 50 active enterprise deals and over 1 million active enterprise users, and its customers include NTT DATA, Hitachi, ADP, PwC, Google, KPMG, Wipro and Microsoft.
Ema said its revenue has grown 50-fold over the past two years, while revenue bookings, which include the total value of multiyear contracts, have surpassed $150 million.
Ema targets IT services implementation work
Chatterjee said AI can take over some of the implementation, integration and consulting work that companies have traditionally paid IT services firms to perform around enterprise software.
“A lot of the services companies are working with us,” Chatterjee said. “They are also dramatically changing or disrupting their own business models because they understand the human-forward model may not be the best model going forward.”
Ema prices by completed tasks and business outcomes rather than software seats or AI tokens, and Chatterjee said gross margins are close to 80%.
The Mountain View-headquartered startup has nearly 200 employees, with offices in Bengaluru, London and Vancouver, and plans to expand into Asia-Pacific, South America and parts of the Middle East over the next year.
Much of the new capital will go toward sales and marketing, Chatterjee said.
The round backs a model in which AI agents handle implementation and process work that enterprises have bought from IT services firms.
For the business process outsourcing (BPO) and IT services sector, Chatterjee’s claim that services firms are rethinking the “human-forward model” signals more competition from outcome-priced AI platforms.
With $140 million raised, Ema is positioned to take its outcome-based pricing into new regions, where it will be compared with the top AI outsourcing companies.
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Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
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