Balto, NobelBiz partner for contact center suite
Real-time guidance platform provider Balto has partnered with world-class Telecom and contact center solutions company NobelBiz to include its “sophisticated” artificial intelligence (AI) tools in NobelBiz’s contact center technology solutions suite.
Balto Founder and CEO Marc Bernstein said that the two companies “have a joint passion — enabling the modern sales or customer service worker to be as effective as humanly possible.”
NobelBiz provides the reliable platform and technology needed to ensure call centers run at peak performance. Balto’s AI real-time guidance solutions further enhance the NobelBiz OMNI+ platform.
With the strategic partnership, contact centers are now able to optimize conversations with their customers, ensuring a working environment where agents are more efficient, make fewer mistakes, and convert more.
This improved contact center solution allows NobelBiz to perfect its services on the global market while Balto expands its worldwide integration footprint.
NobelBiz President Steve Bederman said that this partnership “empowers our customers, across all markets, to improve essential business KPIs, such as agent ramp time and retention, CSAT, and NPS.”
