E-commerce agency Above The Fray enters BPO industry
End-to-end global ecommerce agency Above The Fray Design is entering the Business Process Outsourcing (BPO) industry with its own staffing solution venture called AxL.
AxL will focus on supporting e-commerce businesses on their customer support, engineering, and design services.
According to Above The Fray and AxL CEO and Co-Founder Noah Oken-Berg, the new service offering was formed due to difficulties that the industry goes through in finding the right talent that would assist in scaling their operations.
“We realized that this was an area that we excel in and it could be a great benefit to ecommerce businesses,” stated Oken-Berg.
Drawing from its parent company’s expertise, AxL is expected to hire, train and manage “top-tier talents” for B2B and B2C ecommerce businesses for positions.
AxL’slaunch is in partnership with Gorgias, the #1 rated helpdesk tool for ecommerce merchants which will enable AxL chat support agents to provide world-class service with a holistic customer view and the latest machine learning technology.
