transcosmos sets up contact center support desk booth
IT service management company transcosmos launched a dedicated booth for support desks to help solve the information security challenges of their home-based contact centers.
With the support desk, transcosmos offers a wide range of support services for their home-based operators.
Specifically, the company has enhanced its information security management function to address security related challenges that home-based contact centers face, provides helpdesk services to assist home-based agents in solving issues related to PCs and accessories, and helps supervisors manage agent performance.
Transcosmos has a wide range of home-based contact center operators. Currently, it has over 13,000 workstations – 3,000 in Japan and 10,000 overseas.
By enhancing support desk functions, transcosmos will help reduce on-site supervisors’ workload, assist agents, and accumulate know-how in managing home-based operations.
Ultimately, transcosmos will spur home-based operations while maintaining the same level of services as the center-based operations with a stable performance.
transcosomos’ contact center support desk offers their home-based agents security management, performance management, and IT helpdesk support, among other services.
Related news
- Ghana promotes its ‘favorable’ BPO environment · 1 Jun
- A1 Comms opens 30 call center jobs in UK · 31 May
- Hayo Telecom partners with Telesmart.io · 30 May
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
