Concentrix to open ‘mega contact center’ in Colombia
Business Process Outsourcing (BPO) giant Concentrix is preparing to launch a new “mega contact center” in Medellín, Colombia with plans to hire 600 employees this year, and 1,500 more in 2023.
Concentrix Country Manager Clara María Bernal said that they chose to locate in Medellín as it is the “innovation center of Colombia.”
Bernal added that aside from its talent and willingness to provide an excellent customer service experience, its new facility is set to “contribute to the socio-economic growth of this city by joining the technological and digital development that characterizes the capital of Antioquia.”
The BPO giant is currently looking for bilingual applicants and contact center agents. The expected salary is $2,200,000 COP per month for a 42-hour workweek.
Medellín is home to around 20 BPO companies — including Teleperformance, Konecta, Webhelp/Onelink, and UPS.
Related news
- Conversation intelligence solutions improve outcomes for contact centers — Observe.AI · 4 Jul
- Online recruitment in India rose by 9% in May · 4 Jul
- Global talent shortage hits 16-year record high · 4 Jul
Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication.
Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
