South African BPOs filling in the Great Resignation gap
South Africa-based Business Process Outsourcing (BPO) providers are receiving overwhelming requests for their outsourced services in the United States (US) following the Great Resignation.
Clinton Cohen, CEO of outsourcing provider iContact BPO, said that hiring South African BPO firms is not just limited to large corporations. He noted that mid-market and small businesses are also comfortable with an outsourcing model to solve their labor shortages and skills challenges.
Cohen also stated that the economic and social consequences of the pandemic are playing a big part in the outsourcing trend.
The iContact CEO emphasized that outsourcing is a highly viable, cost-effective way to manage the impact of the great resignation. At the same time, it provides access to a greater diversity of skills at a lower cost to meet the changing needs of businesses, much of which were forced on them by the pandemic.
Cohen added that it makes sense to have an outsourcing agency that can provide the time, management, skills, technology, scale, and cost savings with a lot less risk, volatility, and liability for the business.
