TransPerfect opens contact center in the Dominican Republic
Language and technology solutions provider TransPerfect recently opened a new contact center in Santo Domingo, Dominican Republic as part of its expansion strategy in the Caribbean Latin American region.
In an announcement, the firm explained that the new facility will serve as a primary hub for the TransPerfect Connect division which specializes in services including over-the-phone interpretation, Business Process Outsourcing (BPO), and remote customer support.
The 300-seat center is designed with productivity, accessibility, and workplace enjoyment in mind as it boasts state-of-the-art equipment and numerous employee amenities such as an on-site cafeteria, game room, mothers’ room, free parking spaces, and close proximity to public transportation.
TransPerfect VP of Contact Center Operations Steven Cheeseman also disclosed that hiring in the new contact center is underway with a preference for talents that will help boost the company’s Spanish- and English-language support.
The contact center provider is also planning to develop strategic alliances with local universities in the Dominican Republic to give students a greater opportunity in the language industry.
