Kyndryl, Five9 to offer personalized cloud contact center experience
IT infrastructure services provider Kyndryl announced a global partnership and expanded relationship with cloud contact center solutions provider Five9 in a bid to deliver personalized experiences to customers and employees.
The partnership will leverage the combined strengths of Kyndryl’s Digital Workplace Services and its deep expertise in AI, automation, and cognitive analytics, powered by Five9’s industry-leading cloud contact center technology.
Kyndryl and Five9 will offer businesses modernized, cloud-enabled service desk capabilities while providing personalized, end-to-end IT support for employees worldwide.
Kyndryl Digital Workplace Services Global Practice General Manager Ivan Dopplé said, “Strengthening our relationship with Five9 will further accelerate the contact center transformation journeys for our valued customers.”
As part of the agreement, Kyndryl has been recognized as a Five9 Gold Partner in 2022, Five9’s highest level of partner. Earlier this year, Five9 named Kyndryl’s Digital Workplace practice as its 2021 “Systems Integrator Innovator of the Year.”
