Call center AI market valued at $1.35Bn in 2021
The call center AI market was valued at US$1.35 Billion in 2021 and is projected to reach US$8.11 Billion by 2030, growing at a compound annual growth rate (CAGR) of 26.62%.
According to a report by Verified Market Research, organizations are starting to embrace artificial intelligence (AI) in their customer service function to enhance customer experience and engagement.
For example, chatbots and Intelligent Virtual Assistants (IVAs) can engage prospects with coupons or savings opportunities, allowing human sales professionals to add that all-important personal touch to complete the deal.
It also provides call center operators with extensive insights about a consumer, allowing them to offer valuable cross-selling and up-selling opportunities.
In response to its uses, several organizations are investing heavily in AI and machine learning technologies to improve user experience and remain competitive in an ever-changing market environment.
Bots, predictive and prescriptive models, speech recognition, search engine optimization, image identification, and text recognition are just a few sectors where AI-enabled solutions have widespread adoption.
