Ozonetel introduces the first ever contact center platform on WhatsApp
Ozonetel, an omnichannel customer communication platform provider from India, introduces a new full-featured contact center platform on WhatsApp.
Organizations can now establish complete contact center operations on WhatsApp and achieve a quintupled increase in customer engagement and taper costs by over 75%. With this, businesses can expect to increase the number of customer engagements that contact center agents handle by five times and enhance their omnichannel customer experience efficiently.
“Customer demand for rich two-way conversations has increased exponentially over the past few years. Ozonetel’s CCaaS platform on WhatsApp will effectively address the advanced messaging needs of businesses and their customers. This is powered by Ozonetel’s CloudAgent platform that handles over 2 billion conversations a year and powers 100,000+ contact center agents,” Chaitanya Chokkareddy, Chief Product Officer, Ozonetel said.
We are excited to introduce a whole new dimension to contact center communication and management,” he added.
Ozonetel’s Contact Center-as-a-Services (CCaaS) platform has inbuilt AI capabilities that can automate conversations and enable contact center agents to handle multiple WhatsApp conversations at a time resulting in a 400% increase in customer engagements per agent and a 70-80% decrease in queue times.
